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Business Profile

Cell Phone Repair

Repair Pros

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Repair.

Complaints

This profile includes complaints for Repair Pros's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Repair Pros has 3 locations, listed below.

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    • Repair Pros

      6130 E 71st St STE 19 Tulsa, OK 74136-6733

    • Repair Pros

      713 W New Orleans St Broken Arrow, OK 74011-1812

    • Repair Pros

      3151 S 129th East Ave STE S1 Tulsa, OK 74134-3213

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/08/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 29 I arrived at the repair pros place of business on 71st and ******** in ***** oklahoma.I paid 160 dollars for my phone to be repaired and was informed it would be ready the next day on the 30th. Upon arrival the next day, the store front was closed despite it's business hours, which where 10am to 6pm.Upon trying to contact the business through phone the call was immediately forwarded to an automated message with no voice mail. In spite of this I attempted to contact the business through email, their personal website, their other store's phone number, their appointment phone number, as well as stopped by their naiboring location in broken arrow, the adjacent town. In all cases I was unable to et in contact with them. I need my 160 dollars back with my broken phone or my phone with services rendered.

    • Initial Complaint

      Date:10/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I dropped my childs ipad off for repair which included a battery replacement a new screen and screen protector; he made me pay before(at drop off) repair was done told me he would call me when it's ready the next day because he had to order a battery on 09/20/2024 and the next day came he never called so i decided to go get it since I was already out around 3:00-3:30 i walked in and got it said thank you and walked out. Now a few days ago on the 25th my daughters ipad suddenly stopped working went completely black and no longer worked so i called around 5:50 almost 6:00 that day and he said to bring it in thursday the 26th , I tried to bring it in around 2:00 pm the website said open and i called had no answer so i showed up the doors are locked and i decided to do the same thing today 09/27/2024 the website once again said open and i called no answer so i showed up again doors locked! I feel played out of my money and my time and its only been 7 days since its been fixed!

    Repair Pros is NOT a BBB Accredited Business.

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