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Business Profile

Cell Phones

Infiniti Mobile

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phones.

Complaints

This profile includes complaints for Infiniti Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

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Infiniti Mobile has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/07/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a new phone on September 3, 2022. I have not received anything. No numbers to track. I've looked at their website and saw where the phone number that was supposed to be mine is being used in another town. I've tried to email them about it but haven't heard anything back. They also have my personal info.

      Business Response

      Date: 02/28/2023

      Business Response /* (1000, 14, 2022/12/14) */
      Contact Name and Title: **** *******
      Contact Phone: 251.XXXXXXX
      Contact Email: ********@infinitimobile.com
      We have emailed the customer the following as we are showing the customer asked for a tracking number
      From: **** *******
      Sent: Wednesday, September 7, XXXX X:XX AM
      To: *************@gmail.com
      Cc: **** ********* <**********@infinitimobile.com>; ****** ***** <******@infinitimobile.com>
      Subject: RE: XXXXXXXXXX

      ****

      I have included the tracking information for your phone and sim card. Have a blessed day.

      Tracking Number: XXXXXXXXXXXXXXXXXXXXXX
      Your package is on its way to a USPS facility. Sign up to get updates, and we'll send you a delivery date and time when available.
      USPS Tracking Plus(r) Available
      Status
      Shipping Label Created, USPS Awaiting Item
      September 6, 2022 at 7:02 pm
      TULSA, OK XXXXX

      Get Updates
      Thanks

      **** *******

      Email : ********@infinitimobile.com
      *** ********* Road
      ****** Alabama
      XXXXX
      www.infinitimobile.com

      From: *************@gmail.com <*************@gmail.com>
      Sent: Tuesday, September 6, XXXX X:XX PM
      To: Infiniti Support <*******@infinitimobile.com>
      Subject: XXXXXXXXXX

      Contact us Enquiry from Website.
      Name : **** R ********
      Email : *************@gmail.com
      Telephone Number : XXXXXXXXXX
      Message : I just called XXXXXXXXXX and i have not even received the phone yet. Do you people often screw people out of something they need? I knew this was a load of bull
      Thanks

      From: **** *******
      Sent: Wednesday, December 14, XXXX XX:XX AM
      To: *************@gmail.com
      Subject: Infiniti Mobile Complaint Received

      ****

      We received a complaint from the Better Business Bureau regarding services/order that you made with Infiniti Mobile back on 9/03/2022 where you placed an order for our services that would provide you with a cell phone and service. We are showing a cell phone delivered to

      Mailing Address **** Pine Hill Rd
      City *****
      State GA
      Zip XXXXX
      On 9/12/2022

      Tracking Number:
      XXXXXXXXXXXXXXXXXXXXXX
      Copy Add to Informed Delivery
      Latest Update
      Your item was delivered in or at the mailbox at 4:56 pm on September 12, 2022 in ****** GA XXXXX.
      ________________________________________
      Get More Out of USPS Tracking:
      USPS Tracking Plus(r)
      Delivered
      Delivered, In/At Mailbox
      ****** GA XXXXX
      September 12, 2022, 4:56 pm
      See All Tracking History

      We are also showing that your benefits went to another provider on 9/19/2022 but we would be happy to bring your services back to Infiniti Mobile if you would like.

      Thanks

      **** *******

      Email : ********@infinitimobile.com
      *** ********* Road
      ****** Alabama
      XXXXX
      www.infinitimobile.com

      Consumer Response /* (3000, 16, 2022/12/16) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I didn't transfer service and it didn't have a SIM card

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