Complaints

This profile includes complaints for Triad Eye Medical Clinic's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Triad Eye Medical Clinic has 12 locations, listed below.

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  Triad Eye Medical Clinic

  6140 South Memorial Tulsa, OK 74145

• 

  Triad Eye Medical Clinic

  8023 E 63rd Place Suite 500 Tulsa, OK 74133

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  Triad Eye Medical Clinic

  3615 SE Kentucky Street Bartlesville, OK 74006

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  Triad Eye Medical Clinic

  3131 Military Boulevard Muskogee, OK 74401

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  Triad Eye Medical Clinic

  1020 NE 1st Street Pryor, OK 74361

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had two procedures for cataract removal. The first one was on my left eye on 03/21/2022 $1,852.00 the second one on my right eye was on 03/30/2022 $1,462.00. I paid my part for each procedure on the dates of service and the remaining balance was put on a Care Credit card through Triad Eye Institute. This was a deal they had with Care Credit that was a 2 year no interest plan. A couple months after I was done with my second and final procedure I received a bill for an additional $2,090.00. When my contract with Triad was signed by me and Melissa Turick (spelling ?) she had verified my insurance with $500.00 deductible $2,000.00 out of pocket/ 10% co insurance. This is the Tier one level of benefits for my UMR insurance. However they billed the insurance at a higher Tier which made me incur a higher bill. I have called them numerous times regarding this error on their part for this billing error. The last call I made on 12/27/2022 was a three way call between myself Rhonda from UMR and Rhonda from the business office at Triad. She even stated on the recorded line that she saw where the contract I signed was at the Tier 1 pricing and billed at the higher Tier pricing. I feel this was fraudulent on their part. I wasn't told about this additional bill until after the procedure. I would have made another arrangement for payment or gone somewhere else. I DO NOT have the money to pay monthly for their mistake. I am already paying Care Credit $150.00 a month and I financially cannot pay any more. Please help me with this matter.
  

  Business Response

  Date: 02/23/2023

  Business Response /* (1000, 5, 2023/01/16) */
  Contact Name and Title: Cindi ******* AR Manager
  Contact Phone: XXX-XXX-XXXX
  Contact Email: *******@triadeye.com
  We have spoke to the patient and explained that Tiered benefits are decided by the payer and employer and not by how we filed the claims. She understood and we have agreed to a payment resolution.