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Business Profile

Credit Union

WeStreet Credit Union
BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

This profile includes complaints for WeStreet Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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WeStreet Credit Union has 12 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/07/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My deposit from **** was delivered on the 24th of April for deposit on the 1st how ever my account had been hacked at westreet by westreet from the way it looks so I reported my id theft to all party's then on April 15th the naval pay and retired pay services contacted me by email stating I need to get the credit union to deposit that payment as quick as possible as they was changing my account at **** just asking for a little help instead I get a cold shoulder and deaf ears like we don't care about my needs as they wanted to close my old account that moment so we closed it at the credit union instead they make me and dfas wait for the deposit now if this is not fraud what is it sticks out like a smashed thumb with a hammer now I just don't know what to say or do as I feel like the military has stated to me it's funky business and poor security to my information he at dfas as long as that check is pending it can be hacked and my account can be hacked around with I feel that this credit union that I use to put up on a pedestal is now a failure when it comes to trust and identity theft is a a failure it's wide open for the taking her it is come and get it . Bad and sad I have no trust in this financial institution as it's broke it . Btw when I call I get a person who just hangs up as I am still speaking I quit

      Business Response

      Date: 07/14/2025

      Mr. *****,

      We will be reaching out to you today to verify this issue has been resolved to your satisfaction. Member experience is a priority at WeStreet.

       

      Customer Answer

      Date: 07/15/2025

      I have reviewed the business response and accept this resolution. But we cannot really do anything to westreet no matter what so I quit .

    • Initial Complaint

      Date:03/14/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/14/25 I tried to transfer money out of my checking account into another bank that I use to pay bills and found that WeStreet suspended that external account so I am now unable to transfer my money. I was unable to reach a human by phone to discuss this issue. The instructions on the external transfer **** said I should delete the account and re-add it but it still says its suspended by WeStreet without a justifiable cause.

      Business Response

      Date: 07/14/2025

      Mr. ********,

      A representative will be reaching out to you today, to verify this issue has been resolved to your satisfaction. 

      .

      Customer Answer

      Date: 07/15/2025

      I have reviewed the business response. We were unable to reach a satisfactory conclusion to this issue so I closed my account and will no longer be doing business with WeStreet. This case is now resolved. 

    • Initial Complaint

      Date:09/16/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My credit card details were stolen through a credit card skimmer. I called the fraud department and verified there was fraud on my account. They told me I had to contact WeStreet **************** to dispute the transactions. I called them at the numbers on the back of my card ************ and ************ but was unable to speak with anybody to dispute the transactions, nor was I able to speak to anybody to close my accounts with this ********************************************* as a result of their lack of support.

      Customer Answer

      Date: 09/16/2024

      I was able to speak with somebody and then I received a call back from the department that marked the item as disputed. We're waiting one or two days to see if the charge drops off my account.

    • Initial Complaint

      Date:12/06/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Seems when my car loan insurance payments due, for some reason this bank always sends me a notice, but there no fax, number I was told when sent this info and copy of insurance id to them on facebook, still no help saying they did not send this, so sent copy not heard back, called twice told they cannot tell me anything, so no idea what is going on again or why their no department fax numbers or something or loan person could talk to 69 this been stressful should not be this hard to reach someone to get help, just need to get what else they want and if there anyone talk to me about what might be needed.




      Dear ******* * ****** ,

      You have an eNotice from WeStreet Credit Union available for viewing online. But could not get them to help, or person might tell me what they want, cannot be the only one cannot reach them or why load departments hard to reach for assume verification again, they had company info just a renewal or is issue with auto pay have no idea do not need the stress on my heart.

      Business Response

      Date: 02/23/2023

      Business Response /* (1000, 5, 2022/12/08) */
      We contacted the member directly yesterday. He was given instructions to resolve the complaint.

    • Initial Complaint

      Date:12/01/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened a bank account with Tulsa Federal Credit Union and had my first paycheck deposited. I went in to have help with setting up my online banking account and noticed a fraudulent $2000 charge. I notified the manager that I had not made this charge. But instead of refunding my money, I was told it could take up to 90 days for them to decide what they were going to do. I would like that $2000 back in my bank account as soon as possible and I will not continue banking with this company. My money should have been protected from fraud. I am already dealing with fraudulent charges with Bank of America and so to open another bank account and have another fraudulent charge is not acceptable.

      Business Response

      Date: 02/23/2023

      Business Response /* (1000, 5, 2022/12/02) */
      Provisional credit was deposited on 11/30/22. Dispute process is still ongoing.


      Consumer Response /* (2000, 7, 2022/12/05) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      Credit was posted to my account and I was able to withdraw my money. The issue is resolved and I have found another bank that will keep my money safe.

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