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Business Profile

General Contractor

Renewal by Andersen
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/16/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date at least 4 months ago we received our back french doors, the door did not have a latch on the screen door, we have spent 4 moths of stating they keep sending them the wrong part for the door, it's been almost a year since we ordered the door waited the allot time for the door to be made and delivered, they have been out here 4 times stating each time they sent them the wrong part, the last time it was set up for them to come out they did not show up, all we watch is the latch for the screen door if the wind catches the door just right it going to rip it off. We feel we are getting the run around as the door has been paid in full and they just keep putting us off the guy that comes out has messed with the door it's out of sorts now and catches up at the top of the door causing the paint to come off of the door. We just want the latch fixed, they have lost the sell of the window due to taken this long to get a latch for the door.

    Business Response

    Date: 09/23/2024

    Hello,

    We were able to get to Mr. ****** home on September 20th, and I believe the service has been completed, and issues resolved to customer's satisfaction.

    Thank you,

    ***** *******

    Customer Answer

    Date: 09/25/2024

    I have reviewed the business response and accept this resolution. 

  • Initial Complaint

    Date:10/12/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Atrempted to cancel several times. No one would answer when we called the number. Shortly after they came to measure, we told them we wanted to cancel. They told us the winows had already been made. They ordered windows in spite of this. It is now on our credit and we have no windows and are being billed.

    Business Response

    Date: 01/10/2023

    Business Response /* (1000, 5, 2022/10/17) */
    Contact Name and Title: Erica ****** - Prod. Adm
    Contact Phone: XXX-XXX-XXXX
    Contact Email: *******@renewaloklahoma.com
    We have refunded the sale in full. There were some communication errors and do apologize for the delayed confirmation of the job being cancelled.

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