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Business Profile

Gymnasium

Genesis Health Clubs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gymnasium.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/22/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been trying to cancel my membership for two months due to discrimination.I no longer want to be harassed or contacted by this business.

    Business Response

    Date: 04/29/2025

    We're sorry for any confusion about the customer's responsibilities when he purchased his membership online. His signed agreement is attached. Per the agreement, a 30-day notice to cancel is required. We received his email request to cancel on 3.21 and processed his cancellation request (attached).

    His final payment was scheduled for 4.1.25. However, we were unable to draft his February annual fee (provided for in the agreement), nor his March dues payment, due to insufficient funds in his credit card account. The April payment also remains unpaid. 

    We apologize that he thinks we've been harassing him. It is our duty to reach out via phone, email, and letter when a customer has a past due balance. The screenshot he provided here is an example of how we request payment and billing updates from our members.  

    We will need to continue to contact him as part of our collections process. We have noted his account to email only, however, as a courtesy to him. There will also be one more letter sent before we review the account for transfer to a third party for collections.

    If the customer has further questions, we're happy to correspond with him directly.

Genesis Health Clubs is NOT a BBB Accredited Business.

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