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Business Profile

HOA

Royal Oaks Homeowners Association, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/22/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been trying to contact someone from the Homeowners Association for at least a month with no luck. We have been charged special assessment charges with no explaination. and our Auto Draft is not working properly, and now we are recieving late charges on top of the charges that are in question. There seems to be no working number and no way of contacting anyone besides email, which has proved unsuccessful. NO responses.This is a propblem because we pay almost $300 a month per unit. (We own 3) and the property grounds are trashy and not well kept. which brings up the question "what are they doing with the *** payments that we pay every month?" We went by yesterday and one of our tenants was in the parking lot cleaning up trash herself. Very nice, but that should not be what the tenants have to do. That is another issue. The main issue is we cannot get a hold of anyone!

    Business Response

    Date: 08/15/2024

    I reached out and spoke with ****************.  I explained everything and was able to retrieve her account information.  We are currently working together to make sure her account is accurate.  

Royal Oaks Homeowners Association, Inc. is NOT a BBB Accredited Business.

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