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Business Profile

Hospital Supplies

All Saints Home Medical, a division of Saint Francis
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for All Saints Home Medical, a division of Saint Francis's headquarters and its corporate-owned locations. To view all corporate locations, see

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All Saints Home Medical, a division of Saint Francis has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/28/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a cpap for five years. Took the unit, when it broke , to 3218 so. 79 e. ******** girls (two) said they would send it in for repair. This was over two months ago. They offered a loaner. It was filthy, had *************** inside it i asked for another, they said this is all we got. I refused it. I have heard nothing back, and now they are refusing to give me a clean one. They claim they dont hand out dirty ones, but i know better.

      Business Response

      Date: 06/30/2024

      I have reviewed this issue with both our front desk team and our respiratory department.  Our loaner cpap devices are never new, as we do not charge for them.  Once the permanent device is procure, we swap the loaner for a new device for the patient.  All loaners go through a cleaning checklist and are tagged specifically once quality checked.  If the loaner device we offered previously appeared to have debris in it, then it was not quality checked appropriately and our respiratory manager is reviewing the process with the cleaners to ensure this doesn't happen again.  ************************ did accept a loaner device from us on 6/26/24, while ******** determines if his previous one can be repaired, or it it's more prudent to get a replacement device and ******** pay a new 13 month rental.    I will attempt to expediate this.  

      Customer Answer

      Date: 07/01/2024

      I returned to resmed just a few days ago. The personnel were welcoming, friendly,professional. The person who passed me the dirty unit (untagged,unwrapped )in march was gone. The people are great now, the unit was s*** & span. I should have spoke up months ago. These people now are superb! Thanks for your concern. 

      Customer Answer

      Date: 07/01/2024

      I have resonded already!!

    • Initial Complaint

      Date:03/14/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 2023 I put down a 800 dollar deductible to get a cpap and they were to bill my insurance for using it. They received 2 payments from my insurance and my ******. August 2023 I had to change insurance . All Saints took it upon themselves to get me pre approved with my new insurance so now All Saints started over and billing my new insurance for the next 13 months plus they kept my deductible ****** a month. So they have 2 payments ****** x2 and ****** deductible money from old insurance and they will be paid ****** x 13 for the machine. I am on ******** and All Saints has taken advantage of this . So they are getting almost ***** dollars for a cpap machine These people are so dishonest please find someone else to business with

      Business Response

      Date: 03/15/2024

      Hello, as of today I have verified our business office has spoken to ****************** about her issue.   The result was a billing error on our part where her payment was still unapplied at the time of her new insurance.   It should have been reconciled more timely.   A refund is being issued to ******************. 

      Customer Answer

      Date: 03/21/2024

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:10/06/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My daughter was given a walking boot and it was not covered under insurance. When I called they stated I could pay a little at a time, so I paid $25 every 2 weeks until I paid $350. My bills was $324.00. I paid this off 1 month ago, and now they have turned me into collections for the whole amount, when they actually owe me $15! They are a Bully company and are very disorganized.

      Business Response

      Date: 01/11/2023

      Business Response /* (1000, 8, 2022/10/20) */
      Patient received service on 6/7/2021, full amount of $334.18 was applied to their deductible. After non-payment, $334.18 was written off to collections, at which point the patient agreed to a $25 bi-monthly payment plan. Despite having an agreed upon payment plan in place, the invoice was not pulled from collections resulting in the patient receiving additional collection notices. The third party collection service did not follow our standard protocol for when customers have made payment arrangements. Our patient account rep Debbra spoke to the patient on 10/7/2022 and notified them that the invoice had been paid in full, had been pulled from collections, and a refund of $25 for overpayment on the invoice would be processed same day and apologized for the error. A refund check will be mailed to the patient.

    All Saints Home Medical, a division of Saint Francis is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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