Reviews
This profile includes reviews for Galaxy Home Recreation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 20 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromSandie R
Date: 10/08/2023
5 starsSandie R
Date: 10/08/2023
Purchased an inground swimming pool from galaxy process of installation started mid August was swimming by September. Everyone we worked with was wonderful polite on time clean did a great job. Cannot recommend them enough continued experience with pool school once again great group of people. cannot say enough good things.
Galaxy Home Recreation
Date: 10/11/2023
Thank you for the great review. We hope you enjoy your pool and Galaxy's customer service for many years to come.Review fromjefferson b
Date: 06/08/2023
1 starWhatever you do, DO NOT buy from galaxy home rec. Tey do not honor their warranties and if you have an issue, you will be charged just for them to come out and then tell you they won't do anything about. I spent over $16k with these greedy people and when their techs damaged my liner, they refused to take care of it. Now I have a hole in my aluminum pool wall and they will not replace it. Whatever you do, do not spend your money with this company.Review fromJames T
Date: 10/14/2022
5 starsthe spa i purchased was exactly as promised, delivery was a breeze, and have had nothing but a great experience. would highly recommend to my friends and family!Review fromTamra B
Date: 09/21/2022
5 starsWe purchased a swim spa from Galaxy and are very pleased with the product, service and overall experience. Tom is always very responsive when we reach out with a question. Delivery crew was great, communication excellent! I'd recommend Galaxy to anyone needing a hot tub, swim spa or pool.Review fromNicole S
Date: 09/21/2022
5 starsGreat customer service. Very thorough. Went above and beyond to ensure we got what we needed. Tom followed up and has been helpful every step of they way. Purchased a jacuzzi we are very happy to have.Review fromLisa M
Date: 09/21/2022
4 starsWe ordered our pool in July 2022 and it was delivered and ready for install three weeks later. Installation crew did a great job. Tom, the sales representative, has been very responsive to all questions and concerns we have had.Review fromJeff M
Date: 09/21/2022
5 starsBought the spa tub in December and it's been top drawer. If you are looking for a hot tub, pool or supplies/maintenance, this is THE place to purchase your next level of relaxation. I have a high stress job, and nothing compares to getting in the spa tub at the day's end. They have IN STOCK chemicals and courteous assistance. As for Tom M as he is a wonderful customer service technician and spa/pool expert.Review fromKathy W
Date: 09/21/2022
5 starsWe brought a pool from Tom this summer. It was delivered and installed on time. We would recommend Galaxy Home Recreation for all your outdoor needs. Great customer service and very easy and friendly to work with. We love our pool! 15' x 30' semi unground.Review fromJennifer E
Date: 09/21/2022
5 starsWe had had an amazing experience using Galaxy Home Recreation. Our salesman, Tom, was/is very patient with all of my questions before and after the pool install. They have been just as great with all of our chemical needs and questions. Cadence is great! I never leave the store feeling anything less than completely satisfied. I would and have recommended Galazy to friends and family.Review fromBen B
Date: 09/20/2022
5 starsGalaxy did a wonderful job on my Inground concrete pool that was completed in Apri, 2022. We have enjoyed it over the summer with no issues. Their whole team (Edie, Dalon, and Levi) ensured a smooth process from start to finish. Levi was the project supervisor and was always quick to respond and follow up. I could not be more pleased. Thank you Galaxy!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.