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Business Profile

Hotels

Ramada Tulsa

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Stephanie C

    Date: 11/27/2023

    I booked this hotel a month in advance based on its ratings only to be completely disappointed with the worst hotel experience I've ever had. When checking in, my card was charged before telling me what my total was. When I got the bank notification on my phone, I noticed that it was more than my reservation total was on my email. I questioned the total and the two employees checking in at the front desk could not tell me why my total was more expensive and told me that i needed to "take it up with their manager". I went to my room and could not let my daughter in the room because of how badly it smelled of weed. I couldn't even hang my clothes up because of the smell. When I told the front desk about it, Wayne (employee) walked into the room and said he couldn't smell anything because he "has a bad sniffer" and sprayed air freshener one time before walking out again telling me to "take it up with their manager". When I went to grab a towel, I noticed blood stains and clumps of hair in the towels. A total of 7 towels were this way, when I went to show the front desk, I was given 4 new towels and not a word was spoken by the front desk employee (Wayne). The ice bucket had black mold and stains all over it along with mold coming out of the ice machine when ice was gotten, when staff was told it was again dismissed. Yet again when the staff was made aware, no solution was offered, just "take it up with the manager". By the end of the stay, a list of complaints were made to discuss with management including : unprofessional staffing, blood stained/hair on towels, sticky floor, mold in the ice bucket, mold in the ice, blood stained sheets/blanket, toilet not having water in it to flush and having to manually pump water into the bowl to flush, bathroom outlet tripped every 2.5 minutes when used. I finally stopped complaining to the staff each time because I was getting nowhere. I have called management 6 times and still have yet to get a call back and have been hungup on.

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