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Business Profile

In Home Child Care

Brown Bear Home Childcare

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in In Home Child Care.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/08/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Saturday 12/30/23 I went to tour Brown Bear in home childcare. ***** took my $100 deposit to save my daughters spot. I felt pressured by **** to pay the deposit as ***** said she only had one spot left. A couple days later a family member offered to keep my daughter. I reached out to ***** to let her know that my daughter would not be attending her daycare due to the offer from a family member to keep my daughter when I returned to work to keep me from having an additional bill after having the baby. I requested she return my deposit. ***** stated the deposit was non refundable. ***** never stated the deposit was non refundable nor was it in her contract. I was unable to download the contract and get it filled out before we toured her daycare and she didnt offer me a copy to fill out while I was there. I asked for a receipt so I could have proof of said deposit and was informed I would get one at the end of the year. ***** stated the contract was a verbal contract when I requested my deposit back but still asked for the written contract to be signed and returned. It was not established we had a verbal contract during our tour.

Brown Bear Home Childcare is NOT a BBB Accredited Business.

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