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Business Profile

Lawn Maintenance

Greenleaf Lawn LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    BBB, I believe Greenleaf Lawn LLC is a fraud. The company did not completely provide me or honor its written Estimate dated 8.5.2024 of the lawn service treatments of step #5 at my property of **********************************************************I am requesting at this time for Greenleaf Lawn LLC to please refund my $65 in full for not treating my entire lawn for liquid fertilizer and spot treatment of step #5 on Wed. *********.For reporting to Greenleaf Lawn LLC, Manager ****** ****** on Thurs. 8.22.2024 AM that Tech ****** ****** did not treat my entire lawn from step #5 treatment from the day before; that he only treated a small portion of my lawn for crab grass in the front yard; when I have crab grass on the entirety of my ***** sf lawn.I'm sorry, but I paid Greenleaf Lawn LLC to treat my entire lawn of ***** sf; and not an estimate of ******* sf of my front lawn when Manager ****** ****** tells me that my request was of "unrealistic expectations" and that my services account with them would be canceled that day of Thurs. 8.22.2024 because I kindly asked her when ****** would return to finish treating my lawn. BBB, again, I am requesting that Greenleaf Lawn LLC to please give me back my money because they are trying to defraud me; and I don't like to be cheated out of my money for services they clearly did not provide.Thank you,****** Warrior

    Business Response

    Date: 09/13/2024

    Ms. ******* signed up for the weed control program at the beginning of August. We treated her lawn for Round 5 on August 7, 2024 and invoiced her at the quoted and agreed to cost of $65. Because her entire yard was crabgrass, we scheduled a free service call, which was performed on 8/21/24. After the service visit, Ms ******* complained that her entire lawn was not treated during the service visit on 8/21. It was explained to Ms. ******* that service calls are spot treating weeds and typically, will include a gallon of chemicals to spot treat. Our technician used the full amount in his backpack (7 gallons) on Ms. *******'s lawn for the service visit, which should be priced around $150. She received this treatment for free. With her entire lawn being weeds, it takes a full year to get her lawn to start looking in shape. Ms. ******* has unrealistic expectations, our costs exceed what we invoiced and she was not charged for what she is complaining about. Therefore, we do not owe her a refund. Thank you.

Greenleaf Lawn LLC is NOT a BBB Accredited Business.

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