We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Massage Therapist

Red Canyon Massage Therapy & Wellness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Massage Therapist.

Complaints

This profile includes complaints for Red Canyon Massage Therapy & Wellness's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Red Canyon Massage Therapy & Wellness has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******* *. *****
      Dispute: Credit Card Charge
      Merchant name: Red Canyon Wellness- Massage Theraphy
      Transaction/Dispute amount: $89.00
      Service's: Deep Tissue Massage
      Reason for dispute: Services not rendered.

      On September 1, 2022. I was billed $89.

      During the month of September, I never received the services/massage from the listed business.

      My original appointment was schedule for September 29, 2022. Due to an emegency, I rescheduled the September services for October 13, 2022.

      October 3, 2022, I received a text message of cancellation for the October 13th appointment. I notified the business, in reference to the matter, I was told the manager was not available.

      I've reached out to the businesd several times via phone to resolve the matter. As to date, no response from management nor, a refund.

      Nicole ****** is my massage therapy and can confirm services was never rendered.
      Contact numbers: X (XXX)-XXX-XXXX. Office: X (XXX) XXX-XXXX email address: **************@gmail.com

      On 11/05/22, I last spoke with Amanda the reception. She confirmed services was never rendered and management needed to reimburse me.

      I don't feel comfortable returning to the business.

      It's not the money, it's the principal of the matter, that I prepaid for services that was never rendered. I pay my bills, when it's a legitimate debt.

      Note:
      The merchant charged me $25 for no show for September appointment. In addition to $89 for prepaid services on September 1st, in which I didn't receive services.

      Therefore, If I didn't show up due to an emergency in September, I'm still owe one visit. Correct? In which the reason, I rescheduled the September appointment for October 13th. They cancelled. My guess would be their upset because, on September 29th I terminated all and future services starting October 1st.
      The merchant refused to reimburse the $89 charge for services not rendered. However, didn't dispute the $25 no show credit charge.
      Respectfully submitted, Mrs. ******* *. *****.

      Business Response

      Date: 02/23/2023

      Business Response /* (1000, 11, 2023/02/09) */
      Contact Name and Title: Matthew V**** owner
      Contact Phone: XXXXXXXXXX
      Contact Email: **********@yahoo.com
      This is a false accusation. The woman who I have been asked not to mention is a lying , thieving, horrible person. She has stolen hundred of dollars from our company, trashed our social media accounts and made several scenes in the office. She already called the credit card companies, lied about everything and got her money back so I don't know why she is still filing complains. I am happy to contest any and all accusations this woman has made.

    Red Canyon Massage Therapy & Wellness is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.