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Business Profile

Medical Marijuana Cards

Elevate Holistics
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BBB Accredited BusinessA Rated by BBB

Reviews

This profile includes reviews for Elevate Holistics's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1

    Average of 2 Customer Reviews

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    Review Details

    • Samantha M

      Date: 08/26/2024

      Going on 2 days now paid them all my money and- no marijuana card!!! They are slow to answer emails after they get your money of course I think it's a scam they don't even give cards. They just ..take your money and ask for more and more documents putting you off so their fraudulent charges to your account can go through. Don't be fooled these people are fake!!! They stole my money!!!!They don't give out medical marijuana cards and aren't doctors!!!! Don't give these people your money they won't return it!!!! I really needed that card now I have to go find a local doctor to see but these people took my money so I can't pay!!!This is terrible!!! Worst service ever don't do it!!!!

      Elevate Holistics

      Date: 08/27/2024

      Thank you for sharing your feedback. We sincerely apologize for any frustration you experienced during this process.Our goal is to provide all of our patients with a smooth and timely experience. Upon reviewing your case, it appears that the delay was due to the time it took to receive the necessary documentation from you, such as the previous log-in details, a new selfie, and proof of residency. Once we had all the required information, we completed your application within the promised 24-hour timeframe.We assure you that we are a legitimate and fully licensed medical clinic dedicated to assisting patients in obtaining their medical marijuana cards. We never charge for services that we do not deliver, and we strive to maintain transparent and honest communication throughout the entire process.Please note that the state of WV does not issue physical cards but a PDF and their approval time can take up to ************************************************* if you need further assistance, please reach out to our support team.

    • Katie W

      Date: 04/29/2024

      I had one mistake after another with this company. My medical marijuana application was rejected because the doctor did not date or address my application correctly. Instead of fixing it, they submitted another application with SAME MISTAKES! I was days away from my license expiring so I paid for another application. I have never received a rejection, so I was not aware of the process and apparently neither was Elevate Holistics. They did not give any instructions or updates on anything along the way. I had to call to get updates, and was always treated like I was an idiot! They did offer to refund me the fee for the full service. I waited over 2 weeks for the refund, nothing. I called on April 19th to check on it, was treated like an idiot again, and told that they processed the refund on April 3rd. I asked to verify the card number, but apparently only managers can do that. So, I had to wait. I received a call back saying that it was refunded on the 3rd and finally provided the last 4 digits of the card they refunded. WAS NOT MY CARD!!!!!! They refunded the WRONG card! They eventually corrected THEIR error, but did not bother to tell me. I had to call again. Talked to a rude individual who basically tried to make me feel stupid. I had to raise my voice for her to say sorry for the inconvenience. WAY TOO LITTLE WAY TOO LATE!

      Elevate Holistics

      Date: 04/30/2024

      Thank you so much for your feedback. Ensuring the accuracy and efficiency of our services is paramount to us, and it deeply concerns my team when we fall short of our own standards. Your concerns helped us identify areas for improvement and to help prevent this issue from reoccurring. We have thoroughly investigated the matter internally and have taken action to rectify these mistakes.You will receive a full refund from us as your satisfaction is our top priority, and we are committed to making things right. We pride ourselves on top tier service and can assure this won't happen again.Warm regards,

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