Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this moving company through hire a helper a month in advance. I called Certified moving solutions a few days after booking to confirm the appointment of July 1 between 10a and 11a. On July 1 at 11a when no one had arrived to unload my POD I called the "boss", he apologized and told me he had calendered my appointment for July 2, I asked if they would be arriving to unload my container and he assured me they would. After me calling multiple times through out the day, after being hung up on and having my calls ignored (I had to call from a friend's phone, because the boss would no longer answer my calls) a 2 man crew finally showed up at 5pm. They complained about their boss the entire time they were here. They took multiple breaks for extended periods of time, as to basically run up the clock. They men begged me to release the funds for the job, within minutes of them getting here. They asked me to lie to their boss and have them stay longer to help me set up which I did not allow, so they sat in their vehicle for almost an hour after the move was done. They damaged multiple pieces of furniture, I unloaded half my stuff because of how slow they were going. I gave them waters because if was hot and they threw the empty bottles all over the ground and I had to clean them up. I even tipped these men 20 each and then only to find out, they stole a coin jar from me. It had probably $160 in it, but it also contained invaluable coins and moments, which is really the most disheartening part about it. Hire a helper is supposed to give me a discount for the services, but I will be requesting return of all payment since they stole basically the value of the job from me. This company should not be allowed to operate, the entire time they were here I felt like it was a scam, I felt like they were in contact with their boss so they could scam me. About an hour after they left, one of the movers called me at his bosses request to ask for me to release funds for payment.

• Initial Complaint

  Date:08/14/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 23rd, Certified Moving Solutions was hired to pack my belongings, wrap furniture and televisions in provided padding, and load the items into a **Box which they were supposed to bring with them between 8am and 10am.They showed up at 10am with a truck but no **Box. They called their boss and said they would be back in half an hour. They returned after noon. It was a rushed afternoon, despite us telling them to take their time and be sure our items fit. I had all items to be packed in the living room in the same inside measurements as the **Box.After they had "packed" the **Box, they claimed there was no more room. They insisted nothing else would fit in the **Box and there was furniture that we were unable to take with us because of their inability to pack efficiently and properly.We had already reserved a hotel room at a destination. However, we would not have been able to make it to that destination because of their time delay and poor communication skills. So, we had to scramble to reserve a different hotel room at a destination 4 hours closer.When we were finally at our new apartment and it came time to unpack the **Box, the movers here in ************ asked me to come out and take pictures of the atrocious sight they saw when they opened the **Box. We had several damaged items. Including a 48" television and several totes and a bookcase. None of the items were wrapped causing damage to our wooden furniture, television, microwave cart, microwave, and our exercise bike.They have not answered nor returned calls regarding this situation.Date: 06/23/2023 Amount paid: $185.00 Amount requested: $700 Order number: OR-136ac56e

  Business Response

  Date: 02/01/2024

  After doing further research, it seems that we have never serviced you in the first place the job number or order number did you ever provided has no record in other words we Never serviced this order. I do apologize that you had a bad experience through movinghelp.com But you should definitely reach back out to them and figure out who your desired crew was that you hired

  Customer Answer

  Date: 02/01/2024

  I am rejecting this response because:   I have provided additional information from MovingHelp.com showing that Certified Moving Solutions did, in fact, move and break my items.