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Business Profile

Moving Companies

MoveThatStuff

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company moved my furniture in July of 2023. They broke a bookcase dropped it and broke the shelves they also destroyed my nightstand the front bottom panel was out. Then they took the stuff with them and said that they were going to give it to the owner so that he could replace it / pay for it. I have spoken many many times to *********************** who told me he was going to send me a refund and I've heard nothing. Last Saturday I called him he said he'd call me back within an hour with an update. I have been thoroughly inconvenienced do not I'm still short of bookcase and a nightstand. At this point in time I think I deserve money for not only my loss but also my mental anguish. I do not want anyone else to go through this again. Does *********************** should be fired and I do want to make sure that Mr *************************** knows this because my next step after better Business bureau is to go to ************************** or probably department of transportation as well. I am a senior citizen on a fixed income and this just broke everything.

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