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Business Profile

Oil Changes

J and A Castrol Lube Express 2

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oil Changes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/10 /24 i went to this shop, I had been there with the same problem before( my car overheating)they told me the problem was the radiator, and that it needed to be replaced, a day after , i picked it up,i was charged as follows:new radiator( part) $136.55 misc. labor new AC connector$49.99, this is a part I was never told it was needed nor did i ever approved for them to put it in.colant/ fill colant:$19.95Labor, 3 hours, $270.00 Total: $485.44 after taxes.i picked it up, and on the way home it started overheating again. I came back the next day, after sitting there for 2 hours, they told me that the problem was that there was air in the radiator, they put a part for free ( was watching them as they did the job and never saw them put any arts on)I went back home, and AGAIN, after a few minutes it started overheating.i came back for the 3rd time, this time i left the car i the morning and told them to please fix it, i called after 4 hours and they told me they were busy with other vehicles, they didn't know if they would have time to even check it. Please notice I had already paid the full amount 4 days ago, so, now they don't have time to fix it anymore.Since at this point it was clear that what they did was not the problem and after I texted **** ( one of the ********s via text, he said there was nothing else he could do, i hired a second ******** that came to my place and said that the hose that makes the water/ antifreeze circulate was clogged, and that was the reason why it was overheating, he also told me that the reason than it was clogged was because they had been adding antifreeze to the car with out draining it, empty it and refill it. This machanic has been the only ******** that has done it, i took my car there regularly for oil changes and rfor repairs ever since i had my car, so they are respnsable for that too

    Business Response

    Date: 10/11/2024

    To whom it *** concern. This matter has been resolved.  Thank you for letting us know.

    Business Response

    Date: 10/11/2024

    Business
    Most Recent Message
    Date Sent: 10/11/2024 3:38:44 PM
    To whom it *** concern. This matter has been resolved.  Thank you for letting us know.

J and A Castrol Lube Express 2 is NOT a BBB Accredited Business.

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