We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Optometrist

Zoellner & Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

This profile includes complaints for Zoellner & Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Zoellner & Associates has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/13/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 22nd 2024, I went to Dr. ********************** and Associates on ************** to get new glasses, under the presumption that I was going to get the deal listed on their website, which states: "Home of the $99 Deal. Get 1 Pair of stylish eyeglasses AND an eye exam for only $99". I am a first time customer, and this should not have been an issue. However, even without additions to the glasses, the total would have been much higher than that. I requested frameless glasses ($189), and that required sturdier polycarbonate lenses ($109 x2), and I also added transitions lenses ($90). The "Routine Exam" is $89, but I got a discount since I got the eye exam and the glasses done all in the same day. That discount was for $50. I felt misled by the price, but paid it since the service was already rendered. Now, I had two options - come back to ***** when the glasses came in, or have the glasses shipped to my house. I live about 2 and a half hours away from *****, so the obvious answer for my situation was to have them shipped. This cost another $20. The total for everything together was $447.They said to wait 7-12 days for the glasses to arrive.They never came.I called back June 6th and was told that it was on its way and to wait 3-5 business days to arrive. They said shipping numbers are not provided.Still nothing.Called back today, June 13th and was told that it was just sent to "PostalAnnex" and is on its way, to wait 3-5 business days to arrive. I asked again about a tracking number and again was told that tracking numbers were not provided. I told her that the previous time I'd contacted them, they said the same thing. PostalAnnex appears to just be a hub for major shipping services, **************** and DHL, all of which provide tracking for their packages so I'm not sure why no tracking is available.I've been waiting for a total of 22 days since I made the initial order, and I'm debating whether or not I'm going to actually get these glasses. I won't be back.

    Zoellner & Associates is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.