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Business Profile

Parking Facilities

Fine Airport Parking

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/19/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 18, 2024, I purchased parking with valet from a third-party vendor for Fine parking valet ***** from Cheap Airport Parking for indoor valet and I will attach the receipt. Yesterday when I landed Fine charged me an extra 7.24 for additional fees because they claimed I did not have valet just first-floor parking. I even showed the people at the Hobby Airport the receipt they could not see where it showed indoor valet I showed them the third-party receipt and they went and charged me an extra 7.24. This is unacceptable. I am working and going to be travelling every week and wanted to use Fine because they are convenient and I thought they were great service but this changed my mind about how I will be treated.

    Business Response

    Date: 03/26/2024

    Good morning,

    Thank you for bringing this to our attention. The balance paid of $7.54 has been refunded to the customer. There was a rate mapping issue between the 3rd party vendor, Cheap Airport Parking, and our system resulting in the balance due. Please reach out to ********************************** with any further questions. We look forward to seeing you again for your upcoming reservation.

    Customer Answer

    Date: 03/26/2024

    I have reviewed the business response and accept this resolution. 

  • Initial Complaint

    Date:02/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My NEW SUV was parked here for 8 days and was keyed by someone at the IAH location. When I spoke with the "Supervisor" she claims people are to park at their own risk and no cameras are onsite. According to their site, this place is to have 24hr camera monitoring and NO where does it state "park at own risk". DO NOT PARK HERE, UNPROFESSIONAL AND GHETTO!

    Business Response

    Date: 03/06/2023

    Business Response /* (1000, 5, 2023/02/28) */
    Fine Airport Parking does have a sign posted at the entrances to our facilities. I have attached a copy of the sign posted at the entrance of the IAH facility where Mrs. ****** parked. We do have camera's that monitor our lot, and unfortunately we do not cover damage done to vehicles by other customers.


    Consumer Response /* (3000, 8, 2023/03/05) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    They are lying. There was no sign, No one asked nor wanted to help. The Supervisor instead called someone on the phone and I was told i parked outside the lot and call for police. I said the police would not come because, it was not an emergency. The supervisor did not offer to take a statement, nor did she offer to take photos or videos.

  • Initial Complaint

    Date:10/17/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company's shuttle driver saw me coming and he closed the door and drove off even though there was plenty of room on the shuttle. I paid for the shuttle as part of the parking service and this is a completely unacceptable way to treat customers. I want a refund.

    Business Response

    Date: 01/04/2023

    Business Response /* (1000, 5, 2022/10/18) */
    We would like to understand more about your experience. Please email us directly at *******@fineairportparking.com. We look forward to hearing from you.


    Consumer Response /* (3000, 7, 2022/10/19) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    I've already explained what happened, I have nothing further to add. You should treat your customers with more respect and curtesy.

Fine Airport Parking is NOT a BBB Accredited Business.

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