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Business Profile

Party Supply Rentals

Party Pro Rents

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Party Supply Rentals.

Complaints

This profile includes complaints for Party Pro Rents's headquarters and its corporate-owned locations. To view all corporate locations, see

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Party Pro Rents has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/17/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I rented 2 farm tables, 16 Louis chairs, 2 pipes, and 2 bases for Saturday, August 13th. I was advised that the setup was apart of the fee I paid. The drivers originally brought the wrong chairs then did not complete the setup when they returned. I called the company to advise what has happened and received no response. When their delivery drivers returned on Monday, August 15th to pickup the items I rented, they not only picked up their things, but also took a base that belonged to my small business. The company was notified as soon as the error was noticed that day. I was told that it did not happened but their drivers were the only ones that had access to the items that day. I was told 2 trucks went out that day but only one truck was searched and the company refused to allow me to look through their inventory to see if they'd placed my property with theirs. The owner has YET to return my call and no real concern is being given to my missing property for my business.

    Party Pro Rents is NOT a BBB Accredited Business.

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