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Business Profile

Personal Trainer

Veenk Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Personal Trainer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/15/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In July, I contacted **** to inquire about beginning personal training sessions with her. She recommended I do two days of training a week at $75 a session for 8 sessions totaling $600. I had my first training session on July 23rd. I was out of town for July 25th and July 30th. On July 31st, I contacted **** to let her know that due to work commitments in the month of August, I did not have time to continue training at this time. She indicated that this was okay and to let her know if/when I wanted to continue training. Following the month of August, on September 5th, I contacted **** requesting a refund due to cancelling the remainder of my sessions. **** indicated she was out of town and would contact me when she returned. I never received a follow-up message, so on October 8th I reached out to **** again about a refund. She did not respond, and so I sent a follow-up text on October 10th. **** responded and said she does not normally offer refunds this far after the initial payment, but that she would be willing to refund $300. I requested that she make an exception since I only attended one session, and I informed her of my time off a week after my initial session and had been trying to contact her regarding a refund for over a month. She said that she would be unable to offer a full refund, but again offered a partial refund. I told her that I expected a refund for $525 because I had only received one training session from her and had been consistently communicating with her regarding this issue. Again, she refused reimbursement. I told her I would be pursuing legal action and have not heard from her since.

Veenk Fitness is NOT a BBB Accredited Business.

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