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Business Profile

Pet Training

Tip Top K9

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Training.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had Tip Top K9 come out a meet our dog Prada to discuss training. We were recommended for basic training and we paid a deposit for the training and we were told we didnt have to schedule right away It has been just over a year and when we called a few months ago they said we could still schedule. I called today to get her on the schedule and their office said the franchise had closed. I questioned why we were not notified when we have a standing deposit and all they could say was sorry with not solution or rectifying the situation. In fact we were told the corporate office wouldnt honor a refund for our deposit and we had to call the previous owners private phone line to get our money back. When the previous owner was contacted the phone line goes straight to voice mail and it is full. Im assuming with angry customers who want their money back to take their business elsewhere. Tip top refuses the refund after we were told we do not have a time limit to schedule.

Tip Top K9 is NOT a BBB Accredited Business.

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