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Business Profile

Plumber

Roto Rooter Plumbing Sewer & Drain Cleaning Service
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Roto Rooter Plumbing Sewer & Drain Cleaning Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/10/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      March 14, 2023. Roto Rooter, Invoice number ****** , plumber was *************************, paid $256.00 to have a small pipe replaced on an outside faucet under my mobile home. I was informed it was completed and weather proofed so this would not happen again. However, Sunday April 7, 2024 when we went to turn on the faucet, water started pouring out from the exact same spot that was fixed. After removing the siding and looking underneath we found out there is no weather proofing on the pipe. I called and was informed that yes they could send someone out but it will be another $159 to diagnose the problem and parts and labor. I asked why I was being charged again for the exact same problem they fixed before. I have the invoice and have spoken to them. They did not perform the service that I paid for if the pipe they installed burst 1 year later because they did not weather proof the pipe and now they want me to repay for same service again?

      Business Response

      Date: 04/29/2024

      I spoke with *****, we are going to replace the outside faucet at no charge for the part. The original service date was 3/14/2023. We are unsure as to why the part failed but we will work with the customer to come to a mutual resolution.

      Customer Answer

      Date: 05/01/2024

      I would like to say that **** arrived introduced himself and got to work right away. The repair took all of about 30 minutes. He made sure my water was turned back on and no leaks. I am very satisfied and plan to use them in the future. I paid the service and labor fees for this repair. 

      Thank you

      ***** Myles 

      Customer Answer

      Date: 05/01/2024

      I have reviewed the business response and accept this resolution. The repair has been completed to expectations and I paid service fee and labor fee. **** arrived completed the work in about 30 minutes. I will gladly use them again for their services.

      Thank you

      ***** Myles 

    Roto Rooter Plumbing Sewer & Drain Cleaning Service is BBB Accredited.

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