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Business Profile

Property Management

Winfield Property Management

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Winfield Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see

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Winfield Property Management has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ongoing issues at Overlook Apartments, owned by Winfield, where I currently reside. We were assured our unit was move-in ready, but it was anything but. Despite repeated complaints, management has failed to resolve numerous serious problems, including:**** hot water We have had no hot water since moving in.2.Cockroach infestation The apartment is overrun with cockroaches despite regular cleaning and pest control efforts.3.Non-functional bathroom I am paying for a two-bedroom, two-bathroom unit, but only one bathroom works.4.Broken windows Most windows are stuck open, allowing cold air and rain to enter.5.Low water pressure Water barely drips from the sinks.6.Faulty dishwasher The dishwasher is improperly installed, causing it to move and leak water.7.Unsafe front door The front door requires excessive force to open. Maintenance said this was normal due to the buildings age and refused to fix it.8.Neglected property Dog waste, broken glass, and trash are scattered across the property. The volleyball court is full of debris and glass.9.Broken mailboxes The mailboxes have been pried open and left unsecured.10.Non-latching doors Interior doors do not latch ******************* electrical wires Loose electrical wires hang from the building. Maintenance said they were dead and left them exposed. 12.Hazardous conditions I have found used needles and shingles from the roof scattered across the grounds. Gutters are hanging loose, and an open manhole and uncovered hole with a metal rod sticking out are left unsecured, creating serious safety risks. 13.Unprofessional management ***, the manager, was polite during leasing but yelled at me when I reported these issues. 14.Pattern of negligence Winfield Properties has received hundreds of similar complaints but offers tenants discounts to remove negative reviews instead of resolving the problems.Despite repeated notifications, Winfield Properties continues to neglect these issues, I request immediate corrective action

      Business Response

      Date: 03/26/2025

      Hello Mr. Green,
      I appreciate you taking the time to share your feedback with us. While we have addressed the issues reported upon your move-in, I’d like to clarify a few points.
      The hot water concern was a temperature adjustment, which was resolved.
      Our pest control company inspected your unit and did not find any pest issues.
      We were unaware of any issues in one of your bathrooms, but we are happy to address them if needed.
      Regarding the window, as discussed during the maintenance visit, it is being replaced by a third-party vendor due to improper sealing.
      The low water pressure occurred during the extreme cold temperatures, which was unfortunately beyond our control.
      The dishwasher and other reported concerns were promptly repaired upon move-in.
      Although no issues were found with the door, we replaced the weather stripping per your request.
      The reported trash concern occurred during 65-80 mph winds in Oklahoma. Our team takes pride in maintaining a clean community, and we conduct daily trash runs.
      There are no broken or damaged mailboxes on-site. However, we would appreciate more details regarding the exposed wires you mentioned.
      The missing shingles resulted from the recent extreme winds, and we had roofers on-site immediately to make necessary repairs.
      As a company, we take great pride in our communities and value all feedback. We encourage residents, prospects, and visitors to leave honest reviews to help us continue improving. Your concerns have not been neglected, and both the on-site and corporate teams have spoken with you multiple times to address them.

      Customer Answer

      Date: 04/15/2025

      I am rejecting this response because it is factually inaccurate and misleading. The attached photos clearly show the truth—multiple issues were left unresolved despite repeated notifications. I was ultimately forced to contact the Norman Code Violation Department, and as of the date I vacated the unit, none of the problems had been addressed.

      There must be consequences for the actions—and inactions—of the management. I have a substantial amount of dated evidence, including photos, emails, and text messages, all of which clearly demonstrate that management was made aware of these issues yet failed to take any corrective action.

      I am not a liar. I moved into this apartment with good faith and honest intentions. However, the conditions I endured caused me serious financial and mental hardship and negatively impacted my health. I am willing to provide all supporting evidence at any time upon request.

      Business Response

      Date: 06/04/2025

      Hello,
      I’m reaching out to inform you that Adad has been released from his lease without any additional charges. His full security deposit has also been refunded.
      Please feel free to reach out if you have any questions or need further information.

      Business Response

      Date: 06/04/2025

      Hello,
      We wanted to clarify that Mr. Adad moved out nearly two months ago and was released from his lease without any additional penalties. A full refund of his security deposit was also processed and returned.
      We strive to resolve all resident concerns in a fair and timely manner. If there are any remaining questions or issues, we’re happy to address them directly.
      Thank you,

    Winfield Property Management is NOT a BBB Accredited Business.

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