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Business Profile

Prosthetics

Progressive Orthotic & Prosthetic Services

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Worked with Progressive Prosthetics and Orthotics to build a prosthetic leg. I had a walking blade made by a different company in *****. Progressive Prosthetics told me the blade wasn't appropriate for the terrain in ********. Having recently moved to ********, I followed his professional opinion. The pylon leg was like a medieval torture device. The leg never fit properly. The first fitting was so bad I could fit my finger into the socket - supposed to be tight and fit. Months of working with them to fix led to open, bleeding sores on my *****. I finally had enough. Owner offered to make blade leg as originally requested but said he would do an in-house exchange and would not tell Humana. That sounded like ******** Fraud. We didn't feel like that was right. Asked if legs were exactly same price. Nope! We said he needed to reverse the Humana claim on pylon leg and give us a quote to consider on new blade leg. He said he needed the serial number off original blade. Then, took both legs and disappeared for close to an hour. Without legs, I was basically held captive against my will. I couldn't leave. I sent someone searching for him. When he finally appeared, he said he would have to refund $3,300 to Humana. An in-house even exchange would have been ******** Fraud. At that point, he agreed to accept leg as return and process reversal of insurance claim. That was 10/27/23. To date (7/2/24), Progressive Prosthetics still has not reversed the insurance claim. Additionally, they quoted $18,000 but filed claim with Humana for $24,000. Humana approved $11,000, but Progressive Prosthetics collected 20% copay on the $18,000. As it stands, Progressive Prosthetics kept prosthetic leg, all monies from Humana, and 20% copay on $18,000 which means they kept $1,000 above and beyond the actual approved charge for 9 months now. I suggest avoiding this company. Shady at best. We are pursuing criminal charges. Humana and ******** are investigating for fraud.

    Business Response

    Date: 11/20/2024

    Please See Attached for Business Response

Progressive Orthotic & Prosthetic Services is NOT a BBB Accredited Business.

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