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Business Profile

Radiology

Diagnostic Imaging Associates, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Diagnostic Imaging Associates, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Diagnostic Imaging Associates, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:04/24/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Diagnostic Imaging Associates coded the claim wrong when they submitted it to my insurance, Cigna. Diagnostic Imaging Associates didn’t provide any service that I am aware of. Diagnostic Imaging Associates didn’t send me an invoice until 10 months after the service date, 1/25/2022. Then they sent the account to collection before I could pay it or ask any questions about the bill. I paid the bill in full on 2/2/2023 and I am still getting calls from the collection company.

      Business Response

      Date: 05/01/2023

      Thank  you for the opportunity to address this complaint. I will reach out to the patient to explain as well. They also left a one star Google review so we will ask them to give us a call to discuss. 

      This is the information from our 3rd party billing company-  I am continuing to review this case.

      I can confirm that the patient has paid the balance on the account.  The patient’s insurance processed the claim by placing the allowed amount towards the deductible.  There are no notes on the account where the patient has contacted customer service.  The claim does not appear to be coded wrong;  Cigna network discount was applied.  There is no phone number on the account, so texts were not sent.  A statement was sent 10/7/22.  Please let me know if you need any additional info.  I will let you know when I hear back from the collection agency.  

      Business Response

      Date: 05/02/2023

      Additional information from the billing company,

       

      I was able to speak with someone this morning.  There were two charges that were turned over on 11/28/22.  The agency shows one loaded on 12/16/22 and the other on 2/28/23.  They had a software change which could explain the other charges delay on their side.  They show the charge that loaded on 12/16/22 to be closed.  The patient made pmt to CI on 2/2/23.  Since this was before their load date of 2/28/23 for the other charge, the reported payment was not applied and therefore, a statement was sent on 3/1/23.  The patients spouse contacted them on 3/30/23.  The balance is still outstanding.

      I have requested them to immediately cancel/close the account balance as well as send the patient a letter.  I also verified that neither balance was reported to the patients credit file.  Please let me know if you have any questions of if you need anything else.

       

      I have not spoken to the patient yet but would be happy to discuss to ensure their issue was addressed appropriately.

       

      ****

    Diagnostic Imaging Associates, Inc. is NOT a BBB Accredited Business.

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