Reviews
This profile includes reviews for Finance of America's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 18 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromMax W
Date: 06/26/2025
1 starI have a Reverse. Mortgage with them and so sorry I did it. They say you don't have to make monthly payments but if you don't what you owe grows very fast. This was not explained to me when I got it. So now I have to start paying again. On social security only and stuck with the **** thing.Review fromRíckie T.
Date: 03/11/2025
1 starI spoke with any individual his name is **** ******, yesterday morning and he told me that he could help me out now they are telling me that he can't because the *** wants to set aside $34,000 for taxes and insurance and when I talk to him yesterday he said that as long as I kept up the property taxes and the homeowners insurance and the maintenance fees on the property there would be no monthly payments!. Unless I wanted to make them and today he had a completely different tone about it he just talked very Rude to me and he didn't want to help me out!. After he had spoken to someone else about the matter he had a big change of mind. It's Terrible that people Lie to you just to Gain your Confidence and then turn around and and what amounts to is Nothing!. He even threw up to me that I was too young to get help with a Reverse Mortgage and I am 62 years old and they plainly advertise that if you are 62 years and older that you can get a Reverse Mortgage with no Problems at all!!!!...Review fromDavid K
Date: 03/06/2025
1 starFrom an heirs point of view, they don't work with you, they out and out lie to you. Absolutely terrible to work with. If you care about your heirs, don't go with them. Also, they would call me at night, sometimes as late as 10:45 pm. Then, with a recorded message, tell me to call them back. What company does that?Review fromMichael N
Date: 12/31/2024
1 starStay away from this company. Applied in late Oct/early Sept. Gave them all the docs they requested including 2 years of tax returns. Did the appraisal. All was well. I waited, and waited, and waited. Called them and they said their underwriter wanted another year of tax returns (FHA states only 2 are required and they guarantee the mortgage), so we sent 2 years more, more than doubling the required number. They then asked for a copy of my consultant contracts - which have NDAs of course, so that was a no. Then they asked for my last paycheck - I sent 6 months worth, which when added to my Profit and Loss year-to-date back last September - was another year of income in addition to the 4 years of tax returns. I was able to send an email to them from the Board of Directors Legal Counsel, which informed them my contract was valid until December 31st, 2027, so he would understand my contract length without seeing the details of our agreement. So they got 7 years of financials when the Federal regulations stipulate 2 years!! I have not heard back from them. They told us the entire process would take 45 - 60 days. It is now past 90 days, they have triple the data we are required to provide them with, and still nothing. Since *** merged with ***, their reputation has gone right down the toilet, and I can attest to how crappy they are.Understand when we started having problems, our application was escalated to a manager H.W., then to the ** of Sales, **** At every step we were told we are good now, they have everything they need - until they asked for more. *** I have decent credit, a job that pays $80k + a year, and have no mortgage on the house - we own it free and clear with no liens on the title.I would highly recommend looking to other companies who provide reverse mortgages, or other solutions rather than waist time and money (YOU pay for the appraisal) on this terrible company. I recommend DO NOT USE THIS COMPANY.Review fromVictoria A
Date: 09/06/2024
1 starThis company is awful. After my Mother passed away, I was harassed by this company, by letter's, calls and paper stuck on my door. This all began happening 3 days after my Mother passed away.Then when we obtained a Mortgage to payoff the reverse mortgage to keep my Mothers home, which she left me in her will. We asked for a payoff quote as we were going to ba able to close in three days. I spoke to a supervisor and she refused to send it right away so we could close on our Mortgage. Now we have to wait. She was cruel, heartless and not helpful at all!This company is just out for as much money as they can get from you.Review fromejpb2024
Date: 08/31/2024
1 starOn July 09, 2024, I applied for a HomeSafe Reverse Mortgage with Loan Officer, ******* ********** NMLS ID: *******, my experience throughout the application process was not bad in the beginning, however, in the end, it was denied due to inaccurate information without allowing me to clarify my home situation and appraiser results. On the day of the appraisal inspection by the company, Class Valuation, the inspector did not do a detailed inspection as I thought they would, and only took pictures of each bedroom including the smoke and carbon monoxide alarms. Throughout the visit, the inspector did not bring up any concerns or questions, and just completed it without any problems, or so I thought. Post-inspection, Ms. ********* contacted me with the results and told me that my loan application was denied right off the bat because on the report it stated that my home was still a licensed residential home, which was not true at this time. According to her, the appraisal company found this information online through a non-verified senior living listing that had my address on it when I did not even know this listing existed. Also, the business name on the website is not even my old registered business name but a false one. As of now, that listing was taken down as I was disturbed that my address was used without my authorization on a public website. Despite explaining this to Ms. ********** she continued to stick with the results of the appraisal report and ended the conversation there. After that conversation, it was difficult to contact her by phone nor did she reply to my emails. Being disappointed with this result, I wished Ms. ********* and the appraisal company had asked me to verify whether my home was still a licensed facility or not. I wouldnt have minded if I was denied due to other legitimate reasons but this reason alone was just irritating since it resulted from old/inaccurate information.Review fromBrad V
Date: 07/16/2024
1 starThis company continues to send junk mail to a woman who has been deceased for 6 years even though they have been contacted several times asking them to stop.Review fromDIANNE C
Date: 05/23/2024
1 starDIANNE C
Date: 05/23/2024
This company provides no easy access to make payments against rising interest charges. We want to make monthly payments so that our equity is not exhausted. Phone numbers provided are all AI and there is no way to contact live customer support for assistance on paying equity loan amounts. All phone numbers provided hang up on you.Last month I was taken through a convoluted process in order to find the current interest charge plus taxes and insurance to make one monthly payment. I can not find my way through the site again to find that account information. Now, I am being forced to pay $15,000 with no option for a lower amount and no knowledge of what this amount is. At the time we took out the loan through AAG, we were told about the ease of payment options. This is a lie. In attempting to file a customer complaint they will not provide the email to do so or contact to do so.The phone numbers provided at customer service all hang up on me with no option to speak to customer support directly. In addition to filing this BBB complaint, I am also escalating this to the State of Oregon ************************* and to our State Senators. This company should not be allowed to operate in our state. There were lies at the time of the equity loan origination and although the loan statement I copied from last month's payment reports that Monthly Reverse Mortgage Statement Finance of America Reverse LLC has the loan, I now discover there is another company called Celink. So, even their reporting documents appear to be fraudulent.Very questionable business practices. DO NOT, I repeat, DO NOT do business with this company, ever! I am regretting I ever did.
Finance of America
Date: 06/12/2024
FAR has responded to the customer on 6/11/24.Review fromBonnie W
Date: 04/11/2024
1 starI completed all of the repairs required to receive the balance of my loan. Today I called to schedule an inspection. Now they want me to call the flooring company installers back out to complete a repair affidavit and lien waiver. The installers? Seriously? They could have told me that this would have to be done beforehand so that I could have the installers sign this paper while they were here. Ridiculous!! They think the installers have the time to "stop by" my house to do this? although I don't expect to have to borrow money to do repairs on my home again, If I do this will not be the company I will deal with. Incompetent!Review fromAndree R
Date: 04/05/2024
1 starI am eligible for a reverse mortgage and I found AAG and spoke with *******************. I was warned to be careful as to which company to choose, but I heard him out completely. To sum it up, I truly felt as if I was being spoken to as if I had no brains and figures were slung at me without explanation. What stood out was that ************ proceeded to tell me that appraisals in my state were very costly and I would have to pay $570 to get an appraisal; TOTAL LIE!! I also asked to have my options explained and one thing was that my credit rating wasn't very good so he would do what he could with that issue. My credit rating is close to 800 which I discovered by going on ****** and typing in free annual credit reports. I HAVE NO DEBTS; just living expenses. This was a major disappointment to be sure. I highly recommend you don't deal with AAG or Finance of America as he so proudly proclaimed. ****************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.