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Business Profile

Sales Lead Generation

Mortgage Protection Division

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sales Lead Generation.

Complaints

This profile includes complaints for Mortgage Protection Division's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mortgage Protection Division has 4 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/25/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mortgage Protection Division is inundating me with letter after letter since I've closed on my mortgage. Their letters appear to be related to my mortgage company and have the mortgage company's name prominently displayed in bold type to try and trick people into believing its from the mortgage company to scare them into buying needless mortgage protection insurance. It even includes my mortgage amount. If one were to fall for it, it is highly probable that their identities and personal information would be stolen and scammed based on this companies advertising practices.

      Business Response

      Date: 01/30/2024

      Our records show that the mortgage information used was received as information from public records filed at the local county recorders office, including the mortgage lenders name. There was no intended misrepresentation. We have suppressed this homeowners information from our database and it will not be used for any further mailings from us. We hope this fulfills the specific request.

      Customer Answer

      Date: 01/30/2024

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:03/06/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This "company" must be a phishing scam. Constant mail from them. Half the time they actually put my neighbor's address on the letters.

      Business Response

      Date: 03/07/2023

      This name has been deleted from our database, so they will not receive any more mailings from us. Our data information is obtained from public records so this person has a mortgage recorded at their county courthouse. We apologize for any misconception or concerns we may have inadvertently caused.

      Customer Answer

      Date: 03/08/2023

      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:02/03/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They keep spamming me with offer letters for something I never asked for and never approached them.

      Business Response

      Date: 03/01/2023

      Business Response /* (1000, 5, 2023/02/07) */
      Our records show that the mortgage information used was received as information from public records filed at the local county recorders office, including the mortgage lender's name. There was no intended misrepresentation. We have suppressed this homeowner's information from our database and it will not be used for any further mailings from us. We hope this fulfills the specific request.

    • Initial Complaint

      Date:12/07/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The 'Mortgage Protection Division' keeps sending me letters to sign up for a 'mortgage protection program' and asks for personal information, including my DOB, phone and signature. They use my mortgage company prominently and pretend to be an official offer.

      Business Response

      Date: 02/27/2023

      Business Response /* (1000, 5, 2022/12/09) */
      Our records show that the mortgage information used was received as information from public records filed at the local county recorders office, including the mortgage lender's name. There was no intended misrepresentation. We have suppressed this homeowner's information from our database and it will not be used for any further mailings from us. We hope this fulfills the specific request.

    • Initial Complaint

      Date:10/27/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mortgage Protection Division is inundating me with letter after letter since I've closed on my mortgage. Their letters appear to be related to my mortgage company and have the mortgage company's name prominently displayed in bold type to try and trick people into believing its from the mortgage company to scare them into buying needless mortgage protection insurance. If one were to fall for it, it is highly probable that their identities and personal information would be stolen and scammed based on this companies advertising practices.

      Business Response

      Date: 01/11/2023

      Business Response /* (1000, 5, 2022/11/07) */
      Our records show that the mortgage information used was received as information from public records filed at the local county recorders office, including the mortgage lender's name. There was no intended misrepresentation. We have suppressed this homeowner's information from our database and it will not be used for any further mailings from us. We hope this fulfills the specific request.


      Consumer Response /* (2000, 7, 2022/11/09) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    Mortgage Protection Division is NOT a BBB Accredited Business.

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