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Business Profile

Security Equipment

Evo Smart Security

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired Evo Smart Security to install cameras and system in our newly built home. From day 1, nothing has worked correctly. Keypads installed do not work. Camera placement is awful. Company used the app alarm.com, which is equally awful. ****************** there is no customer service. Spent a large amount of money on a security system that doesnt work and a company that wont remedy the problem. No technician was sent to my house for repairs. No one would even return my phone calls. I received text messages instead from a receptionist? Very unprofessional. I dont know how this business is a business. I believe it to be a scam and would like a refund on the equipment I bought. I would like them to come retrieve the tacky, non working equipment they plastered all over my house and receive a full refund. Ring cameras are above and beyond what this company offers.

    Business Response

    Date: 02/19/2024

    I hope this message finds you well. I am writing to express my sincere apologies for the disappointing experience you had with our service recently. We understand how frustrating it can be when our service falls short of your expectations, and we deeply regret any inconvenience this may have caused you.  security contract was sold off due to Evo Smart Security closing down, and now you need to contact ******* Home Security. Since ******* Home Security now owns the contract, your best course of action would be to reach out to them directly. You can try contacting them through their customer service channels, such as their website, phone number, or any other contact information provided on their official platforms.They should be able to assist you with any questions or concerns you may have regarding the transferred contract and the services they offer.

Evo Smart Security is NOT a BBB Accredited Business.

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