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Business Profile

Senior Living

Saint Simeon's Senior Community

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Senior Living.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Here some picture of my father when he was in the care of Saint Simeone. They did not take care of him. He was there for weeks and the whole time we was there. They made promise that they would take care of him and this is what I'm working with now is trying to get my father back side and his heel of his feet back to normal. the nurse was rude and didn't care of him never turn him. we did all the work doing the day change his bed give him a bathe feed him put him in the chair at night was the only time they would have to see take care of him.. When he was going to be dismiss they was unprofessional. my father had to leave by Jacks funeral home, because we was told to get your on way home. we complain and we go nowhere. up in leaving administrative came is and said they will investigate. i have not herald nothing from them.

    Business Response

    Date: 03/01/2023

    Business Response /* (1000, 5, 2023/02/03) */
    I am very sorry to hear that you were dissatisfied with your father's stay at Saint Simeon's. Now that I am aware of your concerns, I would like to discuss these issues with you directly, so I can investigate the situation. Please contact me at your earliest convenience if you would like to discuss this matter further.


    Consumer Response /* (3000, 7, 2023/02/14) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    I got in touch with Saint Simeon and talk to the supposedly supervisor and I haven't heard a word back from them.


    Business Response /* (4000, 11, 2023/02/15) */
    As stated in our extensive phone conversation, I appreciate the opportunity to investigate your complaints and ensure a better experience for future patients and residents. Upon my investigation of your concerns, I discovered that our Administrator had addressed your primary concerns related to an employee on the day your father discharged from our community, and the employee no longer works for Saint Simeon's. Furthermore, your other concerns have been investigated and responded to appropriately, as I assured you on the phone, and I was unaware you anticipated further correspondence.

Saint Simeon's Senior Community is NOT a BBB Accredited Business.

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