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Business Profile

Septic Tank Contractors

Rick's Septic Pumping

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Septic Tank Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/05/2023

    Type:Service or Repair Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contacted Ricks Septic to replace our lateral lines. he came out on or about 3-15-23 (after it had been raining for a week straight) he replaced the lines and told us he would come back out when the dirt dried out to level everything out.. which he did about 2 weeks later. About a week to 10 days later we noticed the tank was completely filled with water and poop floating on top plus black sewer water was pooling on the tank lid, directly across from the tank, on both sides of the sidewalk and the dirt was still muddy where the connection was from the lines to the tank. We have also noticed sewer smell outside around the tank and yard where lines were laid. also sewer gas in the bathroom and laundry room. Water started coming out around the bottom of the toilet in the front bathroom so we called Roto Rooter (4-6) who came out and told us our tank was too full and it seemed our lines were not working properly and if they were to pull the toilet up it would most likely flood the bathroom with sewer water. We called and spoke with Mike (the person who answered the phone) who said they probably knocked the coupling loose when leveling out the dirt and would be "right out" to fix it. We have called MULTIPLE times with the "promise" they would be out to fix the problem. I have called them twice this week 5-1 and 5-3. Mike told me we were on the schedule for 5-3 but they were no call no show. I have since learned they were supposed to get permits before doing the install and never did (or we never saw them) They also pulled up my fiber optics line (cost me $85 to get that fixed) and electric to my pool which now i have to get and electrician to fix that and my septic is STILL NOT WORKING PROPERLY!!!!!!! We paid them $6000 to replace the lines but all we got was a stinking muddy mess!! I want my septic working!! I would not recommend them to anyone!!!

    Business Response

    Date: 05/18/2023

    We have been in contact with Ms. ******* and she has expressed concern about it being too wet in her yard.  So per her request we are waiting until it dries up to do anymore work.  Once the work is complete Ms. ******* stated she would be satisfied and come back to the BBB and make a response.

    Customer Answer

    Date: 05/18/2023

    I have reviewed the business’ response and accept this
    resolution. 

    The problem still exists but once it dries up a bit and they come back to complete the repair I will comment further

     

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