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Business Profile

Telecommunication Equipment

Easy Wireless

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunication Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/28/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This concerns deceptive practice of Easy Wireless to obtain payments from the US government for the LIFELINE phone services program, then provide less than advertised services to indigents. Advertisement: Claim Your FREE ***************************** FREE Smartphone* FREE UNLIMITED *********** FREE 6GB ************** ***************************************** receiving a *** kit, I called the company at ************** The ***resentative, I didn't get his name, stated that my plan is for a *** kit, We don't provide free phones to ********. I argued that that was not what I was told when I applied for the service. I had to use my own phone that has given me trouble since purchased. I installed the *** card into the phone and activated it because I had to have a phone to access the Metro transit system. Upon leaving my residence and relying on the phone's internet service to find business addresses to enter into metro's app for bus routes, I found that I had no internet service. When I called the Representative at ************ and inquired as to why I did not have internet service, the ***resentative said that my plan only comes with 25MB. of data limited talk minutes and unlimited text. I said that was not what I signed up for, It was suppose to be unlimited talk, text, and 6 GB data, as was advertised. The *** said I could buy more data, and quoted the prices for different data plans. I have no job, only receive food-stamps and ********. I currently have no income and am still looking for a job. I'm 61 years old and need a cell phone that has access to the internet in order to use apps that provide direction and addresses to destinations I must reach for assistance. Easy Wireless conducted a ************* advertisement scheme against me. Violating my right to obtain products and services as advertised. I request that Easy Wireless of ***** ******** be forced to provide the services as advertised or be put out of business. True statement S/ *. *********

    Customer Answer

    Date: 06/01/2025

    I have since obtained service and a new phone from a competitor. I still would like to hear their response.

Easy Wireless is NOT a BBB Accredited Business.

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