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Business Profile

Title Agent

Apex Title & Closing Services LLC
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/28/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I closed on our home on 11/10/21. During that time a mistake was made on the deed and it was never deeded to us. On December 8, 2021 The seller ***** ***** and us had to sign a correction so the deed to our property would be ours because they deeded ***** and ***** ******* primary home to us. They filed the correction to get ***** and *****'s property to them but never filed anything on our home. In November 2022 I was checking on the taxes and found that the property is still not in our name. I made Apex aware of the issue and was told that Mayes County doesn't change those things until taxes are ran. This was a lie. Even after that contact now it is the end of December and it is still not fixed.

    Business Response

    Date: 03/06/2023

    Business Response /* (1000, 5, 2023/01/04) */ Contact Name and Title: Kristina ******* Contact Phone: XXX-XXX-XXXX Contact Email: ********@apex-closings.com I am sorry to hear about the buyers' frustrations with our company. We strive to provide great customer service and a positive experience with every closing. This is the first I have heard of these issues and will work to have them corrected as soon as possible. I have reviewed this file with our closer and regional manager and discovered that we did, in fact, make mistakes. This is not how we like to do business, but we are human. As such, we are working to obtain corrective documents executed by the sellers in favor of the buyers post haste. Once these are executed, I will personally see that they are recorded in ***** County. Once the documents are recorded, the tax records will be changed by the county assessor and the transfer of title will be complete. Consumer Response /* (3000, 12, 2023/02/10) */ I contacted ***** County and it still is not corrected. Verified 2/9/23. Spoke with the County clerk. I want my closing costs back and this corrected. I am about to contact an attorney to sue errors and omissions and ask the court for compensation. I want it fixed and my closing costs returned. Business Response /* (4000, 14, 2023/02/16) */ We were finally able to obtain signatures on the necessary documents yesterday. And, this morning, we recorded those corrected documents in ***** County. The deed from the ******* to ***** was recorded in Book ***** at Page *** of the records of the ***** County Clerk. In addition, we have refunded the ***** a portion of their closing costs. Once again, I am sorry for the errors and the delays.

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