Complaints

This profile includes complaints for Speedy's Towing And Recovery's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Speedy's Towing And Recovery has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Speedy's Towing And Recovery

  12037 E Pine St Tulsa, OK 74116

• 

  Speedy's Towing And Recovery

  24555 S Highway 66 Clairemore, OK 74019-2481

• 

  Speedy's Towing And Recovery

  8190 N 116th East Ave Owasso, OK 74055-2646

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is very predatory in its practices. My sons car was towed from a convenient store b/c he parked there for a high school football game. (Totally wrong and not complaining about this). We called at 10:00pm to confirm car was there and were told if we wait until the next day to get it, we would avoid after hours fee. We call 1st thing next day and ****** answered and said it would be $285.45 cash to get car out b/c we had to pay $60 after hours. That made no sense b/c the guy we called the previous evening said we would avoid the $60 after hours if we waited. She didnt care what we were told, we had to pay it. Ok, were on our way. She told us to call when there and shed open the door and we called multiple times and sat for about 15 minutes before let in. Once let in, we gave her all info and were then told $310.45 to get car out. We questioned her b/c we had JUST SPOKEN TO HER and she told us $285.45. She was very rude and couldnt explain why she told us 2 different amounts. I then paid the cash (exact change only) and asked for an invoice and she was rude about that also. The mystery $30 was put on the end of the invoice as a rollback fee????? That made absolutely no sense. No explanation on what that was. These people are predatorsthey have your car so just charge you whatever they want to and are extremely rude. All we wanted was our sons car back and she acted like we were putting her out. Would never use this business for ANYTHING!

• Initial Complaint

  Date:08/29/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Between 8/27/2022 starting around 10:00 and 8/28/2022 ending around 1:45 a.m. I endured the most egregious predatory towing practice I've ever seen.
  This tow violates 47 OS 954a. Additionally, the company failed to verify with management that the tow was authorized. My vehicle was taken from the parking lot around 4:00 p.m.and was not registered in a database for TPD to see on CLEOC by the time they were involved (8 p.m). I spent the evening calling several tow companies before finally discovering this one. I had a brief conversation with an unknown clerk, I pleaded my case about the status of this tow as I don't want to go through civil litigation, but my mentioning of suing only aggravated the clerk who. I called again after arriving at the Tulsa site off pine and asked to be let in, he did, and that's when he told me that it would be $60 dollars for every time I go out to the impound lot, for a total of $120 for the night (recorded). I left to get the cash and returned and was met with extremely belligerent behavior. I called to be let back in and he repeatedly hung up and flickered the lights in the office, and would place me on an immediate hold on the occasions that he didn't hang up. I called from a different number while still on hold 20 minutes later, which he picked up and instantly attempted to service before realizing it was my girlfriend. After some additional time, he finally came to let me in and I paid the initial $60 and asked for a receipt, the clerk ignored me and continued to the lot. After retrieving my registration we returned to the office and he told me the price to get my car out would be $235.35. Confused; I asked for the charges to be explained, he told me to figure it out with pending suit (recorded). I paid the new amount, he called several buddies and for "help counting" and continued to mock me over the phone with his friends/co workers. After some time; he handed a new invoice for an additional 60 dollar charge. I'm out of characters