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Business Profile

Water Softener Installation and Repair

High Quality Water of Tulsa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Softener Installation and Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    While at **********, my husband completed a form agreeing to an in-home demonstration in return for a $25 gift card. We received a phone call on 10/28/24 from someone calling from ********** to schedule an in-home water test for a $25 gift card for our time. We agreed to the next day, when **** ******* came & performed the test which lasted about 2 hrs. We decided we didn't need a water softener based on the test results. He left a form showing the results & told us to call his office. The letterhead shows Rain Soft, but he wrote to call High Quality Water of Tulsa; & stated he'd have to mail the gift card. I called 11/04/24 twice & left messages. I called Rain Soft 11/04/24 & 11/07/24. A man denied knowing ****; when I said he'd completed his presentation to us, he asked what about, took my name/number, & said **** was in training but he'd have the manager call me in the next few minutes. 11/08/24 ****** called from Rain Soft "due to message that I was having with my product". I denied having a product. 11/13/27- I left message. 12/02/24- I called to report this as a scam to High Quality of Tulsa. The phone was answered as "High Quality Water of Tulsa by **********." I asked who was speaking & a female stated her name was *****. I told her the problem & said we were waiting on our gift card. She asked if **** completed the test, I confirmed. She said she'd mail the gift card. I have not received the card. This company did not do what they agreed to if we allowed them to perform the in-home test. I tried to repot this to ********** because that is how High Quality of Tulsa got our phone number, but the lady said she had nothing to do with it because she doesn't work for **********.

High Quality Water of Tulsa is NOT a BBB Accredited Business.

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