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Business Profile

Window Installation

Window World of Tulsa, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Window World of Tulsa sold my mother a full set of windows for our house with a lifetime warranty. When the windows broke and needed to be replaced Window World reneged on the warranty and said we have to pay for repairs and replacements.

    Business Response

    Date: 01/02/2025

    To whom it may concern,

    Thank you for reaching out regarding complaint #********. We provide a lifetime, transferrable warranty on all manufacturing defects. Please see attached warranty information. We were contacted on 12/18/24 to submit a warranty claim. The client stated that his house had a crack in the foundation upon purchasing, and the foundation work shifted his house resulting in the windows not operating properly. After receiving information to locate the account, it was clear that the home had been sold and the warranty was not transferred. At this point we were well past the 30-day transfer period. The client was reassured that even with a warranty active, it would not have covered this issue, as the house shifting is not a defect to the window.Although this would not be covered under the warranty, we offered to send a quote for the work to be done, along with a competitor contact to compare prices. Please see the attached contract. Other attachments include all correspondence other than the initial phone call.

    We pride ourselves on our lifetime, transferrable warranty and see it as a great benefit for all of our clients. We will continue to provide excellent service for clients both with and without an active warranty in any way we can!  

    Kindly,
    Window World of Tulsa

Window World of Tulsa, Inc. is BBB Accredited.

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