Reviews

Review Details

• Review fromKathy F

  Date: 07/19/2024

  3 stars

  Kathy F

  Date: 07/19/2024

  We ordered 2 windows on May 4th (Saturday) the order was officially dated May 6th (Monday). I understand dating the order for the following week on a Saturday. We were told (and the contract states 6-8 weeks) that the windows would be in the last week of June. The salesperson verified that the windows would be in no later than the last week in June. I checked with Thermal Windows about 5 weeks into the order to verify that everything was fine and the windows would arrive when promised, the answer was yes everything was fine with the order. But - it ended up taking almost 11 weeks to get two fairly standard-size windows. This delay pushed the entire project off and meant having to reschedule contractors and then having to wait until they were available again to complete the work. We are replacing a set of doors with windows so it is not as simple as taking one out and putting another in an existing space. There is framing, sheathing, brickwork, etc.***** (not sure of his title) drove to *****(?) to the plant and picked up our windows, after he arranged a time for us to pick up the windows he called my husband back after he realized he would drive right by us on the way back from ***** and offered to deliver the windows. My husband was happy with the delivery and windows.The windows themselves look good and appear to have good quality but the customer service side of the company leaves a lot to be desired. Mixed messages from different staffers, being told our windows were not on the truck and would have to wait another three weeks for the next delivery, etc. When it finally got to ***** he took care of the issue to the best of his ability. The company needs more than one person who can answer questions accurately and needs to implement a better order tracking and information system. A folder on a desk is not an efficient method for order tracking.
  

  Thermal Windows, Inc

  Date: 07/31/2024

  We apologize for missing the target delivery date on your order. Although we custom manufacture over ****** windows every year, each order and customer is important. Certainly in all aspects of business, accurate communication is critical and this did not meet the high standard of service that we strive to achieve. Despite our best intentions, sometimes an order can fall through the cracks and that appears to be what happened in this instance. We appreciate you allowing us to go the extra mile by delivering the windows to you, as that exemplifies the level of service we aim for. Please do not hesitate to reach out to us if there is anything we can do to assist you in the future.

• Review fromPaula M

  Date: 07/07/2024

  5 stars

  Paula M

  Date: 07/07/2024

  I had an energy audit and the power company stated that my windows were well insulated and didn't need caulking or anything. I stated that it had been over 10 years since I had them replaced. The person doing the audit was impressed. Of course, I definitely let Thermal Windows rep know each time I go to the Home and Garden show. I thought there was a problem with leaking so I called and someone came out immediately to inspect. I will not use any other company. Thank you Thermal Windows.
  

  Thermal Windows, Inc

  Date: 07/31/2024

  We are glad you are pleased with your windows! One of the benefits with choosing Thermal Windows is having a local service team that can come inspect your windows and ensure they are working properly, as you experienced. Thank you for your kind words!

• Review fromRachel F

  Date: 04/13/2023

  5 stars

  Rachel F

  Date: 04/13/2023

  We purchased a home that had previously installed Thermal Windows products. When we had an issue with one of the window sashes that wasn't staying open, we called Thermal Windows service department. A technician came out to the home and was able to repair the window. We are so happy with our Thermal Windows and appreciative of the response from their service department.
  

  Thermal Windows, Inc

  Date: 04/19/2023

  Our lifetime warranty on all installed products covers parts and labor. A major advantage of being a local window and door manufacturer is that it allows us to have replacement parts available at our facility at all times and our service techs have access to the experience of those that help build the product just in case they need additional information. Thank you for your feedback regarding our service department.

• Review fromRon C

  Date: 04/09/2023

  5 stars

  Ron C

  Date: 04/09/2023

  I don’t usually leave reviews but I thought Thermal definitely needed one. We bought windows from THERMAL in 2018 and it completely changed my home. I also bought two of their sliding glass doors and a front entry door. I can’t believe how quiet they are...I can’t believe how my bills went down and I can’t believe how beautiful the installation was. We got pricing from three different companies and I was very impressed with the Thermal barrier frame for its structure and strength versus the plastic windows I was being shown. And I also like that I didn’t have to settle for white or light tan windows because THERMAL offered a lot of different colors. For what I received the pricing was not only fair but so much better than the other two bids I got ...one of which was ridiculously high. On our old one as we used to have ice form every winter. I’ve never seen it with THERMAL’s windows, even though they are metal it seems to work with the thermal barrier that separates the metal. I also love the fact that they offered a laminated security glass that means a criminal can’t break through my glass to get in the home. We did it all the way around the house. I sleep very secure and safe at night now. Very pleased...very happy. Thank you thermal Windows you far exceeded my expectations.
  

  Thermal Windows, Inc

  Date: 04/10/2023

  Thanks ***! We strive to treat all of our customers as VIP's, utilizing Value, Integrity and Performance. We so appreciate the many letters and customer surveys that are mailed in complimenting our sales staff, products and installation teams. Upon those instances that service is required, we always address and resolve issues as promptly as possible. We appreciate your taking the time to share these kind words.

• Review fromJC C

  Date: 04/09/2023

  5 stars
  Used Thermal Windows on 3 homes. Wouldn’t trust anyone else. Perfect install. Reduced my energy costs and don’t hear anything outside anymore!!