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Business Profile

Storage

Wister Lake Self Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/19/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was told my storage unit rent would be $55 a month. So I paid $55. The lock on the storage unit did not work (needed a new part) for the first ************************* the unit. I notified the owner immediately. They said they were unaware that the unit wasnt working properly but they would fix it. When I notified the owner I would be removing my things they tried to tell me I had to pay $40. And when I asked them to prorate the amount for the 18 days the unit wasnt locked they got mad at me and told me I could pay $40 that day or the full $55 because people want those units and ask about them every day. I tried to explain to the man that it was not fair or right to charge me the full amount and that my rent should not have even started until the unit was usable 18 days after I made my first payment. He did not agree and threatened to sell all my personal belongings if I did not pay the $40 that same night.

Wister Lake Self Storage is NOT a BBB Accredited Business.

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