We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Compliance Consulting

The HSEU

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Compliance Consulting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/01/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Monday Oct 30 I enrolled in an online course offers by HSEU. It started at 8:30. I was allowed to enroll at 8 am. I then received a long complex email telling me I had to complete 5 sections before the start of the class and the process for creating an account and logging into the the class took the whole half an hour so I barely got into the course There were quizzes throughout the class. I had to pass each one to pass the class. Every time a quiz came up and I logged into to take it I was thrown out of the course altogether. The instructor had to Help me log back in. It was a timed quiz and I lost precious minutes that I needed to take the exam I obviously failed the exam. And during the course I kept hearing the other student in my ear muttering and breathing. After two quizzes and failing both due to the technical issues I mentioned I dropped out. I emailed multi times with the instructor and the customer support to get a refund of my fee of 195. They refused. They offered me to take the course again at a discount. I explained I didnt want to do it as the platform isnt user friendly They stopped responding. I should not have been allowed to sign up the same day as the course if there were 5 sections to complete prior to the start of the class. Obviously I needed time to do this. They dont tell you about this until after you enroll I want a full refund of my money. I can provide copies of my emails with the instructor and customer service to document my attempts to resolve this issue.

The HSEU is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.