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Business Profile

Heating and Air Conditioning

Bailey Brothers
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Bailey Brothers's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bailey Brothers has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/07/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $350 for them to install a garbage disposal. They didnt do it properly and I just had a home inspector called out. It is incorrect and needs to be fixed. The company came out and **** the general manager refused to do anything about it unless I paid him another $250 claiming he installed it correctly although he admitted numerous times to me that it is not put in correctly.

      Business Response

      Date: 07/10/2023

      *he garbage disposal was installed properly, the piping that was there previously is the issue. *he * in the wall is too high, as well as the p trap is laying on its side. *here was no request to repair this, only that the disposal did not work.

      We just changed out the disposal and charged for disposal only. No plumbing/piping was billed.

      *he call to change out the disposal last September, to this point no leaks or issues had come up. At customer's request we sent a tech out 7/7/23 to inspect. No issues with work we completed. We gave her a quote of $250 to make the plumbing repair. Discounted rate. She refused the price, demanding we fix the existing piping issue for free. 

      We explained that the piping was in place that way before we changed the disposal.

    • Initial Complaint

      Date:01/10/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hired Bailey brothers on December 19 to replace outside plumbing. The issue has still not been resolved. The city of Yukon has been involved. Now the city is threatening to turn off my water if the plumbers don't have their job finished.

      Business Response

      Date: 01/11/2023

      This work was completed on Jan 10. We are not aware of any outstanding issues. 

    • Initial Complaint

      Date:08/01/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 1, 2022, I had Bailey Brothers Heat and Air out of ***** **, check the fan and motor of our HVAC unit which is in the attic. it was making a clicking noise but working well. ***** the service person from Bailey Brothers pulled out the housing of the fan and motor unit and said there was nothing wrong with it. I paid Bailey Brothers $89.00 and he left. The clicking continued, worsened, then we heard a thrashing and beating noise coming out of the air intake and finally the unit quit. I called Bailey Brothers several times, but they would not return my calls. On July 2, we had ********************, (P. O. Box ****. **** OK 37, ******************************. ************) work on the A/C unit. He found that the bolts that hold the fan and motor housing on the railing were not put back in. The housing vibrated until it tore up the fan and motor. It cost $1456.00to replace the A/C motor and fan and reinstall the housing properly. My wife and I have called Bailey Brothers about 10 times in the last month and have gotten promises that *******************, the General Manager, will call us right back, but he never does. We want Bailey Brothers to repay us the fee they charged plus pay for the cost of repair from ********************. ******************** and we believe that the Bailey Brothers technician caused the damage to the A/C unit motor and fan because housing was not installed with the bolts that were supposed to be there.the Invoice from ******************** will come as a separate email. I could not get it to upload in your system.

      Business Response

      Date: 08/02/2022

      We will gladly refund the 89 we charged them. There was a problem that was going on or we would have not been called out in the first place. Maybe my technician did not find the problem at that time, but the problem showed itself. I am not sure on the time frame of calls from them on the 2nd to give us time to respond. I have tried to call them, did not reach them at that time. I have not received any pictures of what was found for me to see so I am a little hesitant on just taking the word of another company the wheel could have come apart causing the whole issue that they are describing. A blower wheel coming apart is not unusual to see. 

       

      Tell us why here...

      Customer Answer

      Date: 08/02/2022


      Complaint: ********

      I am rejecting this response because:

      Sincerely,

      ***********************

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