Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a car insurance claim with Apex , my insurance company ***** paid Apex to fix my truck that was wrecked due to someone braking in front of me. The work was did at unsatisfactory and I was told to bring it back so they can fix all the problems that they didn’t fix the first time. So I did what they asked me to and haven’t heard anything else from them, I tried calling them several times. All I want is my truck fixed that ***** paid apex to do.

  Business Response

  Date: 06/18/2025

  First of all, he rushed me through the job. He called us 3x on a Sunday for the car.  We fixed the vehicle, he picked it up and he called the next day said it was okay. He even asked that I repair his wife's car in April. He then called us and alleges that we damaged the back glass (leak) we did not work on this part of his vehicle. His wife has even called and apologized for the consumer's behavior. I bent over backwards to accommodate the client. 
  
  

  Customer Answer

  Date: 06/22/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Everything he said is a lye, he still hasn’t finished his job that he started at first. And furthermore they not even open on Sunday. He never delivered on his promises to fix all the mistakes he made on my vehicle, so I really don’t understand nothing he’s talking about. I also had to chase him down to get some emblems he left off my vehicle when he repaired it. Apex needs to be held accountable when they get paid but customer is not satisfied. I will be uploading pictures from the past with the date on them around the time he did repairs. I don’t like dishonest businesses and Apex is surely fits that category. All I asked ******* to do is get my truck right, but I guess he can’t because instead he wants to lye on me and wife.
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:11/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apex took possession of the vehicle on 9/26/24. Up until the day we were supposed to take delivery of the vehicle. He did everything great. Communication was great, customer service was great. We were supposed to get the vehicle back on 10/25/24. He stated the hood of the car needed to be redone and it would be ready on Monday 10/28/24. Car was not ready until 10/30/24. I went to the place of business on 10/29/24 to look over the car and it was not on site. He promised he would text when the car came back so that I could look over it before we took possession. He did not. When we took possession the hood had a few things to fix again. The car seats have black spots from hands on them. He was supposed to pick up the car at 10 this morning. No response to messages this morning until I mentioned filing a complaint with insurance and BBB. He has been difficult to deal with this morning trying to get my car fixed correctly. We have texts between us and he is lying about the situation at this time. I also asked for an itemized receipt, was not provided one.

  Business Response

  Date: 11/07/2024

  Thank you for acknowledging our communication and service at *************. We strive for transparency and address any misunderstandings promptly. This complaint, which appears to come from the vehicle owners mother, surprised us, as our dealings have been solely with the owner.
  We provide an estimated, not guaranteed, completion date due to possible delays common in the auto repair industry. When the owners mother visited on October 29, 2024, to inspect the vehicle, it was at our other shop. We offered to inform her when it returned, but she declined due to her schedule, so we didnt follow up.
  After the vehicles delivery, the owner reached out about an issue with the hood. We were happy to address this under our lifetime warranty and even offered to pick up the vehicle from her workplace. Though we initially estimated a 10 a.m. arrival, we were delayed by other customer drop-offs. During this time, the owners mother contacted us about the delay and mentioned filing a BBB complaint. She later indicated they would seek service elsewhere, but we directly coordinated with the owner, completed the repair, and returned the vehicle by her requested 4 p.m. deadline.
  Regarding billing, neither the owner nor her mother requested an itemized receipt. The owner only asked about any remaining balance, which we clarified was zero, based on the insurance estimate. We updated the bill to clearly show a $0 balance, which she acknowledged receiving. The disputed $10,568.00 represents the total repair cost, with a minor discrepancy of $42 charged by her insurance due to rental limits. Although we offered to reimburse the $42, she declined, saying it wasnt a concern.
  We hope this response clarifies our intentions and actions. We have always aimed to exceed expectations and leave each customer satisfied.