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Business Profile

Furniture Stores

At Home Furniture

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for At Home Furniture's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/18/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a Temperpedic mattress, but the person who sold it didnt say anything about the possibility of an allergic reaction. When I opened it, the chemical smell made me nauseated and my skin started burning even after letting it air out. The receipt says all sales final, but she didnt clarify that when I bought it. Is there any way I could get my money back since I had such a severe allergic reaction and theres no way I can use it?

      Business Response

      Date: 06/20/2025

      Susan Phillips signed Inv. #11034560 acknowledging the terms of the transaction.

      However, she did not contact the store with her concerns about the odor of the Tempur Pedic mattress. We could have advised her of steps to mitigate the odors.

      Also, had she notified us, we could offer her the opportunity to reselect her mattress. She is well within the timeline for Comfort Trial. She just needs to communicate with the sales manager, Tim McDonald. He is available Saturday through Wednesday each week.

      Customer Answer

      Date: 06/23/2025

       

      Complaint: 23488777



      I am rejecting this response because:


      I was lead to believe that the 30 day trial period meant I could return it and get a refund. The issue with the mattress isn’t the odor, it’s the fact I’m allergic to it and there’s no way I can use it.



      Sincerely,



      Susan Phillips

    At Home Furniture is NOT a BBB Accredited Business.

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