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Business Profile

Pet Grooming

Urban Tails, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My dog was injured by these groomers, and I was not even notified afterwards. I only noticed the damage a day later, and the owner refused any compensation. There perhaps was a pre-existing condition, but a competent groomer would have been more careful to not cause additional damage to the area, and discussed the situation with me beforehand.

    Business Response

    Date: 04/07/2024

    I am saddened you had a bad experience. Your dog had a large untreated hot-spot that was present before we groomed it. I absolutely did not cause any harm to your dog as the hot spot had clearly been festering for some time. I would never harm a dog, and if I did, I absolutely would take accountability and reimburse the client. In this case I most definitely did not cause any injury and am quite disappointed that, after taking great care of your dog and treating him with the upmost kindness for every grooming appointment, your first conclusion on this matter would be I hurt him. Please take care, and please know, I love all dogs and would never, ever, cause harm to your boy. 

    Customer Answer

    Date: 04/08/2024

     
    Complaint: 21400410

    We are quite sure that our dog did not have any issues before the appointment, but even if what you're saying would have been true, you should have immediately contacted us before proceeding, whereas you did not even mention it to us when we picked him up. We still think the injury was caused by the electric sheers used.


    Sincerely,

    ***************************

Urban Tails, LLC is BBB Accredited.

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