Complaints

This profile includes complaints for CoEnergy Propane LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CoEnergy Propane LLC

  null Albany, OR 97321-5072

• 

  CoEnergy Propane LLC

  PO Box 640 Redmond, OR 97756-0139

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/07/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a home in the Clearpine HOA and am part of this community. We have 9 homes within the community that have a shared propane tank and each home has its own meter. I have been charged highly elevated fees since the completion of my home. Initially I had renters in my home who paid the bills. Once I started living here I realized how out of line the charges were. Ive sent a list of these charges to CoEnergy Propane as well as a list of other homes around me (all these homes are similar). I should be seeing a bill in the summer (for example) of $9.95 for the meter rent plus around $10 per month usage. My charges have consistently been over $100 per month. In the summer this is for about 15 minutes using my stove top and 2 short dryer loads per week. In the winter a gas fireplace is also used. My best guess is that the lines to my house were improperly installed or the meter is faulty or perhaps the billing is just off.No one has acted on this despite repeated calls, emails, etc.

  Business Response

  Date: 10/31/2022

  CoEnergy Propane responded to this complaint by going onsite and performing a system test of our equipment and found no issues.   We also contacted a 3rd party to perform a system check on customers appliance(s) and no cost to the customer, during this test the 3rd party did perform some work to customer's ******************** fireplace.   

  CoEnergy validated propane system and customer appliance(s) are performing correctly and the use is correct.  Advised customer to turn off appliance pilot light(s) if appliances are not going to be used to minimize/eliminate propane use.   We will continue monitoring this account as an additional customer service measure.

  Customer Answer

  Date: 11/05/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is a good beginning.  

  The current question at hand is what to do about my bill.  In the past it was constantly 3 or more times higher that the houses, like mine, in our complex.  I have not received anything further about the billing issue which needs to be resolved.  
  
  Sincerely,
  
  ***********************