Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -Move out costs ($718.81) given to us on 1/6/25 (this is 29 days after move out)-We contested multiple charges, it took weeks for them to get back to us. They said they were correct charges.-We paid $718.81 on 3/25/25 -They claim we still owe them $138 for cleaning costs when it was not on original costs by 31 days after lease ended. -$138.75 charge was added on 2/19/25 2 full months after lease ended.-They claim they have a year to charge us, Oregon law states they have 31 days to get cleaning done and final costs to tenants -No one told us about new costs until April.-Their invoice for cleaning (they sent us a copy) was given to them on 1/22/25 (after 31 days was up).

• Initial Complaint

  Date:11/13/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The absence of essential information in the letter that was mailed to me, coupled with the fact that I have yet to receive it, remains a significant concern. The individual I was instructed to reach out to, identified only as **** (without providing a last name, despite my request), displayed rudeness and abruptly ended our phone call, asserting, "I cannot answer questions about your deposit." Unfortunately, he failed to offer any guidance on whom to contact for information, further complicating the process and impeding my ability to obtain information on my charges so i could better understand them.The exorbitant prices of certain items listed in the total charge have prompted me to investigate further. Taking initiative, I reached out to contractors in the Salem area to gather alternative quotes for comparison.The inherent conflict of interest arises from the exclusive in-house maintenance system, where the entity can set repair prices without the possibility of obtaining competitive, potentially more affordable rates.The absence of communication through email from the maintenance department, which subsequently results in charges on my end, is a notable concern. ****'s apparent zero-contact policy, evidenced by his lack of response to my email seeking further information on my charges, adds to the challenges and frustrations in obtaining the necessary details.Attempting to encourage me to decide whether to dispute or accept charges individually over the phone, without substantiating the true cost of repairs, is concerning. Specifically, suggesting acceptance based on a quoted repair price with the caveat that "the actual cost could be less than the quote" introduces uncertainty, as it could potentially be more. This approach raises suspicion about the intention, creating the impression that the aim might be to secure my agreement to certain repair prices, making them harder to contest at a later stage in court for example.The failure to communicate that the itemized list of charges is an estimate is a notable omission. The letter, framed as a requirement for payment, states, "Enclosed please find an itemized list of charges. Based on these charges, you have a balance due of $2302.66," without clarifying that these are estimated charges. This lack of information about the true cost adds to the ambiguity and potentially misleads the recipient into believing that this amount is final and required.The absence of access to the accurate cost details of the repairs, coupled with a limited understanding of the final state in which the apartment was left, was highlighted during the discussion with the representative explaining the charges over the phone.The acknowledgment that certain charges were incorrect and their swift removal raises doubts about the certainty of the charges, prompting a legitimate inquiry into whether these charges are indeed applicable to the correct apartment.Drawing attention to the 35 negative reviews on ****** could be significant. Consistent feedback detailing overcharging for repairs, insufficient maintenance, and consistently rude management raises legitimate concerns and may suggest a pattern. It may be worthwhile to consider reaching out to former tenants individually to gather evidence of consistent instances of subpar handling of repairs for a more comprehensive understanding of the situation.In an effort to handle this matter outside of legal aid services, we kindly request the following:1. Full Deposit Return: I request the complete return of the deposit made in the amount of $800.2. Dropping of Itemized Charges: I seek the dismissal of all charges detailed in the itemized list.

• Initial Complaint

  Date:01/10/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented from diversified property management at **********************************************************. 11/15 I spoke with my property manager ***** about touching up the paint and he specifically said he cant get the paint codes I asked him for. Instead he recommended I do the best I can to match the paint up on my own. Now that *** moved out I got hit with a $59 fee for wrong paint color. I know this is all word of mouth but when I just spoke with him about it he refused to let me ask. He said we never had the conversation and I still have to pay the fee. He lied right to my face. I dont mind paying the fee but I feel like theyre clearly scamming me and going back on their word. This was wrong. Please help me with my situation.

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I had rented an apartment from ************************* in ******, ******(which Diversified Property Management manages), for a little over a year. We put in our 30 day notice on June 22, 2022 and moved out on July 22, 2022. We got "part" ($1,089.72) of our fully refundable $1,600.00 security deposit back 30 days later, Aug. 22, 2022, in the mail. *Charges*General cleaning: $150.00(disputing partial since we spent over an hour cleaning the cabinets inside and out and they went ahead and had their cleaning person do the same thing while paying them for it and forwarding those charges to us).*Carpet Stain removal treatment: $100.00(fully disputing since we never stained the carpet and asked for carpet cleaning invoice from previous tenant to see if they were charged for stain removal treatment in same spot and now it came back to the surface when we moved out with their general carpet cleaning)*Touch up painting: $123.97(fully disputing since there was just minor wear and tear, which is in the rental agreement)*General carpet cleaning: $90.00(Not disputing)*Replacement of drip pans on stove $23.93(Not disputing)*Painting of inside bath cabinet drawer: $22.38(Not disputing)I also attached a PDF file with all communication I have had with *********************, Community Manager for Diversified Property Management. I did originally call Diversified to speak with somebody about this situation but was referred to ONLY email communication about this matter. ***** has yet to respond from last email on Sept. 9, 2022 nor have I heard from her supervisor which I have requested a couple times.

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is overcharging with some of the charges and would really like BBB to intervene. As it may be seen from some of the photos and videos this apartments was deep clean and the carpet did not need to be replaced. This company is nip picking to say the least. General Cleaning $382.50 Carpet Replacement $587.96 Replace heat lamp bulb $10.08 Replace window binds x2 $136.16 Repair/Replace damaged LVP kitchen floor $200.00 Pet seal of floor $150.00 The carpet was washed and deep cleaned. The apartment was spotless. The heat lamp was replaced and installed maybe there is something wrong with the equipment. There was only one blind to be replace not two. the kitchen floor was in perfect condition I truly believe this pictures are from some other apartment.