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Business Profile

Utility Billing

Albany Public Works Utility

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Utility Billing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My last service date by Albany Water was March 19, 2024. I inquired about my $100 deposit and was told that after the final bill was paid the deposit would be returned in the form of a check. I received the final bill and the full balance was paid on April 8, 2024. I called some weeks later and was told the refund had been sent. I then called a week later stating I had not received it and was told that it was a mistake and was not sent yet. I have been calling regulary all these months and have been given many excuses. There is no dispute that I have the $100 deposit on my account. My most recent call was on June 18th when I was told that they were not sending deposits. This is outrageous and by what justification are they holding on to a senior's money for all these months.

  • Initial Complaint

    Date:08/10/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I with our three children moved into a new residence. When we arrived to our new home we contacted city of Albany to have our water service switched to our new residence and stop it at our old one. They told us they needed to make a whole new account. They never shut off the service from the previous house and the new tenants there were using the water in our name. When we caught the issue we tried telling them we were not using water at that address they told us we were suppose to close out the old service when we started the new service which we told them to do when we moved. Now 2 years later they transferred that amount to our actual bill making is $700 and gave us a shut off notice.

    Business Response

    Date: 08/09/2023

    Dear BBB,

    After careful review of the complaint from ***********************, I realized she was not a customer of ********************** Utilities in Albany Ga., but a customer in **********************, OR.

    The account number or the name is not in our system.

    Respectfully,

    ***************************, Administrative Services

    Deputy Director

     

Albany Public Works Utility is NOT a BBB Accredited Business.

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