Complaints

This profile includes complaints for Life Flight Network's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Life Flight Network

  22285 Yellow Gate Ln NE Ste 102 Aurora, OR 97002-8400

• 

  Life Flight Network

  PO Box 99 Aurora, OR 97002-0099

• 

  Life Flight Network

  2779 S Liberty St Boise, ID 83709-3239

• 

  Life Flight Network

  MS 631031 PO Box 3881 Seattle, WA 98124-3881

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Life flight has taken almost 3 years to settle my claim for a life flight I took in May 2022. I was never informed of the risks of taking a Life Flight before I agreed to it! Doctors from both hospitals pressured me into taking it suggesting that it was unsafe for me to travel any other way due to severe worsening preeclampsia and IUGR with a baby with a heart condition that would need immediate surgery after birth. My bill for this flight is just about $85,000. This is a mortgage size medical debt. I dont even make that much money in a year. After my flight I received multiple EOBs from my insurance and was told every time I called about what was going on that it was being incorrectly billed repeatedly. This went on for a full year before I finally received a formal denial from my insurance. Upon receiving this denial I called life flight and was informed that it was their responsibility to do the appeal process and I should not even be thinking about it (I have this in a recorded conversation). Just about 6 months go by, I had not received any type of letters stating it was being processed. So I call the insurance, They tell me that it was never started! Life flight then informs me that they sent the appeal to an insurance that I dont have and it was denied. Life flight never tried again at that point to do anything else or fix what they did. The lady on the phone states well technically it is the patients job to make sure that the process is started. So a week before the time limit for appeal is up, I have to write my own appeal to get the process started. After going through the whole appeal process with my insurance it was finally denied by an external company and that was it. This was in April 2024. Ever since then quick med claims has been telling me repeatedly that the insurance shouldve paid this claim they wrongfully denied it but nothing has been done in almost a year! This bill is just sitting in limbo being held over my head. I want resolution.

  Business Response

  Date: 02/24/2025

  Please see attached response. 

• Initial Complaint

  Date:08/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was advised that Life Flight had coverage in my area but that turned out to be untrue. Their coverage does not include both air and ground transportation in our area. When I called and spoke to their offices on the 7th of June I cancelled the service and asked for a refund because the coverage does not exist in my area. The lady said I would receive a credit in 2 weeks. When this did not happen, I contacted the offices again and was told there is a NO REFUND policy. I asked to speak to the Director ********* and was told she would not speak with me.

  Business Response

  Date: 08/13/2024

  August 13, 2024
  
  Dear ******************* *****,
  
  Thank you for reaching out regarding your recent request for a refund of your membership fees. We understand the importance of providing clarity on this matter and sincerely apologize for any confusion that may have arisen.
  
  Because we understand that you purchased the membership believing it was for ground services, we are making an exception to our policy and refunding your fees.
  
  Please feel free to contact us if you have any further questions.
  
  Respectfully,
  
  ********************************************
  Membership Services Manager
  Life Flight Network

   

• Initial Complaint

  Date:06/27/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Life Flight sent me multiple bills even after I had already paid the balance due. This caused me to mistakenly over pay. Life Flight recognized my overpayment and stated that they would issue me a refund. After waiting for several weeks and not receiving the refund, I contacted them by phone. They apologized and said that I should receive it within 2 weeks. I waited about 4 weeks and called back. They said that they would expedite the payment and get it sent to me. I waited several more weeks and called again. The agent again told me she would handle it and have a supervisor call me. I again waited several weeks and no call or payment. I just called again last week and again was told a supervisor would call me and I have not heard from anyone. On Each phone call they have been able to pull up my account and recognize that I am due a refund. I just want the refund paid back to me.

  Customer Answer

  Date: 07/02/2024

  Looks Life Flight has issued the refund check. We received it today with a postmark of 6.27, the day the complaint was sent to them. This matter is now resolved. 
  
  
  Thanks!
  
  *************************
  

  
  

• Initial Complaint

  Date:04/20/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've attempted to remedy this with Life Flight multiple times. During their initial billing process Life flight had tried to contact me regarding outstanding billing. My medical insurance company had only paid part of the bill for the ground transports. Safeco the primary car insurance was tapped. My personal car insurance Geico kicked in $12,000. I attempted to get the bills over to ***** and ***** had an issue with my claims adjuster and that person left the company and my claim never got processed properly. I got bills from LifeLight and realized that it had not gotten paid. I contacted Life flight both times and had told them about *****. Finally, in October ***** also reached out to them. They had not been contacting me about the air transport yet it was still being process with my medical insurance. The only bill that they submitted to Geico was the Air transport. Geico paid them $12,000 for services rendered. It did not explain to me that it was only for Air transport and I had no reason to suspect that LifeLight would not contact me if I still owed money after this payment. I never did get contacted again from Life flight until their collections company contacted me in January/ February. He didn't get a hold of me in January but the message left. It gives no indication what they were calling in regards to and I believe that's because of state law. As soon as I heard that this was in collections, I contacted both companies and tried to establish dialogue with them. I had one person without empathy pretty much tell me everything was my fault and wanted to make sure I knew that. She told me that they had notes that they called me to which I said I have phone records that say otherwise. Then said they email me multiple times to which I pointed out. I contacted them when they did, and they got a payment from Geico. I did speak with a couple other people, one of which saw the issue with not billing *****, believed this would be a mistake on her part.

  Business Response

  Date: 05/03/2024

  To Whom it May ********************* you for the opportunity to respond to the complaint filed by ********************** in April 2024. ********************** was transported by Life Flight Network via two ground ambulances and a fixed wing air ambulance on March 15, 2023. He was transported from ********************** to ************************* following a motor vehicle accident. Each transport generated its own claim for insurance.
  
  As far as Mr. ********** ********** the information we have indicated that on the date of service, we billed ********************************** and United HealthCare.Life Flight Network did receive payment from Geico and United HealthCare Upon receipt of payment from each insurer, Life Flight Network allocated the funds as indicated on the Explanation of Benefits by the insurer. The Explanation of Benefits was also sent to *** ********* by the insurer explaining how the payment was to be allocated. The balance passed on to ********************** was determined by his insurer.
  
  Multiple phone calls were made to **********************, as well as letters sent the address we have on file. Unfortunately, there was no communication and the account escalated to collections. I am attaching the consent to transport form signed by **********************.Please let me know if we can be of any further assistance in this matter.
  

  Customer Answer

  Date: 05/10/2024

  I thought I had to the end of the business day today to respond, I did not realize you would close it so directly.  I was attempting to gather some information before responding

  I wanted to reject the response for the following reason.

  Life Flight did not address me and answer my complaint, nor did they address their part in this.  

  They also misconstrued the facts to make themselves sound blameless.  They took facts from one incident and combined them with other incidents using double speech and generic terms. Life Flight's deliberate attempt to subvert the facts to paint a false narrative is deeply concerning.

  Life Flight did not ************** for the two outstanding claims (ground transports).  They only billed Geico for the one that would be covered under the No Surprise Act.  They could not balance bill me for the air transport but they could for the ground.  Also, I received no communication from Life Flight after they received the last payment.  ***** could not inform me of the balance remaining since they were never informed of it.  I never received an EOB that stated it all went to the one bill.  I received no collections notice until it was already there.  Finally, the collection company had informed me that my financials had already been reviewed, Life Flight and themselves knew I could afford to pay.  Given that Life Flight was twisting the facts to sell a false narrative, it makes me feel that Life Flight does not care about its customers and will use whatever means they can to squeeze their customers.

  Attached is one of the bills that was submitted to collections.  You will clearly see that ***** was never billed as they had alluded to.  Safeco and UHC were billed long before Geico was ever billed for the Air Transport.

  Last bit of my response on this, I'm not at this time disputing the document they had me sign but I did want to point out that one of their employees told me that while I had received head trauma and had a brain bleed I should of been aware of what I was signing and making sound financial decisions.  Another employee had told me they did not bill appropriately.

  Business Response

  Date: 06/17/2024

  June 17, 2024
  
  Better Business Bureau
  ************************* 200
  *****, ID  *****
  
  To Whom it May ********************* you for the opportunity to respond to the additional correspondence submitted by ********************** on June 10, 2024.
  
  Life Flight Network is committed to ensuring accuracy in our billing practices. We have reviewed our records and can confirm that Life Flight Networks longstanding, standard billing practice was correctly followed in accordance with all applicable laws and regulations, and that on the date of service, we billed the patients three insurance policies, ********************************** and United HealthCare. Life Flight Network received payments from Geico and United HealthCare and those funds were allocated according to the insurers Explanation of Benefits (EOB). These EOBs were also sent to *********************, detailing how the payments were applied to the bill for services.
  
  We appreciate Mr. ********** letter as it highlights an opportunity for review of our current process to ensure it continues to protect our patients from bearing larger portions of their medical bills while also obtaining adequate reimbursement necessary for the companys sustainability.
  
  We empathize with Mr. ********** frustration regarding the insurers choice to pass along a larger out-of-pocket responsibility to him. Life Flight Network continues to work closely with insurers to encourage reasonable payments for services provided, which is essential not only for the sustainability of our operations but also to reduce the financial burden on patients. We encourage ********************** to join us in communicating the importance of reasonable and adequate reimbursements from insurance companies to mitigate the amount passed along to their subscribers.
  
  Please let us know if we can provide any further assistance in this matter.
  
  
  Sincerely,
  
  
  *****************************************
  Chief Legal & Compliance Officer

  Customer Answer

  Date: 06/24/2024

   
  Complaint: 21603356
  
  I am rejecting this response because:

  Dear BBB and LifeFlight

  ,
  Thank you for the opportunity to respond to your recent correspondence dated June 10, 2024.
  I appreciate Life Flight Network's commitment to ensuring accuracy in your billing practices. However, I have some ongoing concerns that I hope we can address together in a constructive manner.
  Firstly, while your response indicates that Life Flight Network billed my three insurance policiesSafeco *************************** and United HealthCareit appears that only the air transport was billed, not the outstanding ground transports. This distinction is important because Geico, which received the only bill submitted, was not given a choice in which service to cover. Consequently, I did not receive an Explanation of Benefits (EOB) from Geico; the only information available to me was a $12,000 payment. As someone new to dealing with insurance companies, this lack of clarity has been particularly challenging.

  
  Additionally, after Geicos payment, I did not receive any direct communication from Life Flight Network. My next contact was from a collections company, which led to a stressful and unproductive conversation with a defensive representative from Life Flight. Despite my efforts to understand the situation and my acknowledgment of any oversights on my part, Life Flight has not provided proof of attempted contact beyond citing notes, without phone records or system evidence to support these claims.
  My primary frustration lies with Life Flight's billing practices and customer service approach, rather than with United HealthCares network limitations. I am willing to assist Life Flight in advocating for better insurance reimbursements, recognizing the importance of reasonable payments for the sustainability of your operations and the reduction of patient financial burdens.
  However, it is crucial for Life Flight to acknowledge its role in the difficulties faced by patients like myself. Transparency and clear communication are essential in fostering trust and collaboration. I am eager to find a resolution that benefits both parties and ensures a more compassionate approach to patient billing and communication in the future.  I am hopeful we can resolve this matter amicably without the need to explore further options.

  
  Thank you for your attention to these matters. I look forward to your response and hope we can work together to address these concerns effectively.
  
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company says I still owe on this and I got a letter from a creditor. They say Light Flight credited into the wrong account.

  Business Response

  Date: 12/01/2023

  Better Business Bureau
  ************************************* 200
  *****, ** *****
  
  Re: Complaint #********
  
  Dear Ms. ***************** you for bringing to our attention the complaint you received from ************************************* regarding the bill he received regarding his two separate ground transportations with Life Flight Network (LFN). *********************** received his first ground transportation from Oregon Health &Science University (OHSU) to ************ at Mill Park on February 7, 2023. ************************ received a separate ground transport from OHSU to ************ at Mill Park on March 2, 2023.
  
  According to Mr. *********** account, he paid $52.50 on March 25, 2023, for the amount owed on the transport that occurred March 2,2023. ************************ still has a remaining balance on his account for the transport that occurred on February 7, 2023. In his complaint ************************ stated that the current amount billed for that February transport is incorrectly credited to his account. ************************ incorrectly believes this total is not for services rendered, but he has only paid for one of his two transports. ************************ still has an outstanding balance for the February 7, 2023, transport.  This balance is for the same amount as his transport from March 2, 2023, as it was to and from the same location.
  
  All that being said, we understand and are sensitive to the financial burden that the lack of ******** coverage for wheelchair transports can cause patients.  For that reason, at LFN, we work diligently to try to limit the financial impact on our patients and it is our goal to take the patient out of the middle in these matters.  In our operating region, most insurers cover the cost of emergent air medical and ground transportwhether in or out of networkand patients are only responsible for their copay and deductibles.  In addition, throughout our history, LFN has also worked with our patients regarding payment for any amounts not covered by their insurance providers.  We have robust payment plan and financial assistance programs, and through the charitable program administered by Life Flight Network Foundation, we have consistently written off balances owed when circumstances have supported such a determination. 
  
  If you have additional questions, please contact me.
  
  Sincerely,
  

  *******************************;        
  Director of Revenue Cycle

  Customer Answer

  Date: 12/01/2023

   
  Complaint: 20848320
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:05/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/30/2022, my son ************************* was involuntarily transported via ambulance from one ****** hospital to another ****** hospital 12 miles away. There wasn't a respiratory therapist available for my son at the first hospital therefore they transported ** to the other local hospital. I was willing to drive my son from one hospital to the other, but the 1st hospital wouldn't allow this due to current treatments being performed on my son. A Life Flight Network ambulance was the ambulance that arrived to the 1st hospital and transported ** the 12 miles. My son was only hooked up to a heart rate monitor and was transported in his car seat on the ******. There was no other treatments or devices used in this transport, it was simply a ride for us. We have since been billed a Balance Bill of $1998.87 from Life Flight for this one ride. According to the No Surprises Act, Life Flight isn't allowed to balance bill the patient for hospital-to-hospital transport. I've spoken with my insurance company (****************) many times regarding this bill and they too have advised me this balance bill goes against the No Surprises Act and they've had many issues with Life Flight in particular attempting to balance bill their policy holders for hospital-to-hospital ambulance rides. I have filed a complaint via ******************************* as well as directed by ****** NW (Insurance). This Life Flight ambulance bill is also three times more than any other medical bill I've received due to my son's condition back in November 2022. I've tried to discuss my options with Life Flight and they have told me numerous times very rudely that the "Bill is what it is" and there are no options but to pay. ****** has also contacted Life Flight numerous times and has disregarded their requests to remove the balance bill.

  Business Response

  Date: 06/14/2023

  To Whom it May ***************** you for bringing to our attention the complaint you received from the ******* family regarding the bill they received from ** for the ground ambulance transportation and care we provided to their son, *****, on November 30,2022.  Following receipt of the complaint, we carefully reviewed our case files and billing records and confirmed that on the date noted, at the request of the referring hospital and with the consent of ****** mother, Life Flight Network (LFN) was activated for rapid transport to minimize out of hospital time and optimize patient benefits through reduction of time to definitive care for *****, who was experiencing respiratory distress requiring treatment not available at the referring hospital.  During the transport, LFN's crew continuously monitored Henrys condition and *********************, and he arrived safely at the receiving facility for definitive treatment.  With respect to financial responsibility,following the transport, the ******* familys insurance provider, ****************, reimbursed LFN at a rate substantially lower than rates **************** has previously and customarily reimbursed LFN for such transports,and assigned the remaining portion of the bill as the patients responsibility.  ****** then took the position that the balance billing provisions of the federal No Surprises Act (the **** applied to this transport, advised the ******* family of this legal determination, and directed them to make complaints to both the Better Business Bureau and CMS regarding our billing practices in this matter. 
  We respectfully disagree with ****** Northwests position that the balance billing provisions of the *** apply to ground ambulance services in this case.  When the *** was enacted in December 2020, Congress specifically exempted ground ambulance services, and neither the regulatory text nor the pre-amble language of the *** applies those provisions to ground ambulance services.  The *** did, however, create an ****************** on Ground Ambulance and Patient Billing, which is charged with reviewing options for protecting consumers from balance billing on ground ambulance services.  In addition,President Bidens latest budget proposal includes extension of balance billing protections under the *** to ground ambulance services in ****, which also supports the view that ground ambulance services are not presently within the scope of the ***.  If Congress and the Departments had intended for the *** and its implementing regulations to apply broadly to cover ground ambulance services at this time, then they would have said so clearly.  They did not.
  At LFN, we are humbled and honored to be a part of providing life-saving care to patients across the Pacific Northwest, and it was our privilege to be able to help ***** on November 30, 2022.  We understand and are sensitive to the financial burden that a surprise lack of insurance coverage can cause patients.  For that reason, at LFN, we work diligently to try to limit the financial impact on our patients and it is our goal to take the patient out of the middle in these matters. Throughout our history, we have worked with our patients regarding payment for any amounts not covered by their insurance providers and, through the charitable program administered by Life Flight Network Foundation, we have consistently written off balances owed when circumstances have supported such a determination.  Toward that end, in this specific matter, we have worked with the ******* family to establish a reasonable payment plan that is workable for them and have suspended any efforts to send the account to collections.  In addition,we have reached out to the ******* family to obtain the information necessary for us to determine whether charitable or other financial assistance is warranted in this case.
  We have also made significant efforts to work with insurers like ****** to negotiate in-network agreements, hear settlement offers and/or enter into single-case agreements to resolve claims while keeping the patient out of the middle.  LFN was and still remains open to working with ****** directly to resolve this matter.  Unfortunately in this case, ****** has maintained its position regarding the applicability of the *** to this ground ambulance transport, has unilaterally chosen to reimburse LFN at an unsustainably low rate, and encouraged the patient to take on the additional burden of filing these unwarranted complaints.  We will continue to be highly focused on working with insurers to help ease the process for our patients.  Our hope is that, consistent with the intent of the *** which we wholeheartedly support, we will make advances on our continued efforts to enter into in-network agreements with insurers in 2023, in support of LFN remaining a financially viable, sustainable non-profit provider of critical air and ground ambulance services that can continue to be there when you need **.   
  If you have questions or require additional information regarding this matter, please do not hesitate to contact our Revenue Cycle Manager and Compliance ******** ********************************** at ********************** or our General Counsel, ****************************************** at ************.

• Initial Complaint

  Date:05/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 12, 2021 I was involved in a solo car accident due to a tonic-clonic seizure while driving on the highway in a rural area. I drifted right and hit the metal guard rail where it started, head on. I was in a ****** Outback, it saved my life remarkably well. I was unconscious from the seizure. Here's my problem: Emergency personnel who arrived first saw the nasty, twisted condition of my car and before arriving at my car to check on me, someone called LifeFlight Network to the scene. I don't know this as a fact, but here are the facts: They cut the driver's side door off. They extracted me from the vehicle and carried me up the hill. This is when I began to regain consciousness. The men working on strapping me to the board and prepping me for flight poked and prodded asking if this hurt, "no", that hurt, "no", how about this, "no". You see, I didn't have a headache from my seizure even. Had they asked me a few questions I could have answered regarding my medical status. No concussion, not a single scratch, bruise, or pain from internal damage anywhere. If only they would have checked. Oh wait, they did check. All of the poking for internal damage, lack of bruises, scratches... negative to all... that should have told them I did not need a helicopter to transport me. I did have a broken humorous, that hurt pretty bad. But they could have put me in the ambulance and drove me 5 miles to ****************** and I would have been just fine. When I talk to LifeFlight, I reminded them that I never signed their consent contract which either the patient or representative of the patient must sign. They don't have a contract to bill me. They also did not have medical reason to transport me. I had a broken arm, that's it. Hospital nearby, no need for air transport. I now have been sent to collections. Nothing has changed, still can't pay, won't pay.

  Business Response

  Date: 05/25/2023

  Thank you for the opportunity to respond to ********************************* concerns. Life Flight Network(LFN) is a not for profit air ambulance organization providing life saving care in the Pacific Northwest and Intermountain Northwest. We are sensitive to the position some of our patients face after being transported. Here is the information we can provide regarding this transport. I would like to take this opportunity to mention the response to this complaint contains HIPAA protected information and we want to respect that privacy. 

  Based on the mechanism of injury(high speed roll over with a 20 ft fall into an embankment with the vehicle landing on it's roof), ************************* determined that ****************** required a higher level of care and transport to a trauma facility. Upon arrival, ****************** was confused, making assessments difficult to complete and raising the concern of a possible head injury. There was no way to properly assess for internal injuries. He was also borderline hypotensive, which required fluid resuscitation and is a sign of potential shock. In addition, his oxygen levels dropped to the point where he needed oxygen administration. As evidenced by the consent form, the Life Flight clinicians as well as clinical staff at St. ********* both determined ****************** had an altered level of consciousness upon initial assessment at the facility. This completes the picture of ********************** condition and why the air transport was necessary for *******************

  In regards to the financial responsibility, ********************** insurer at the time, ********** Blue Shield of *****(BCBS ID) was an in network partner. BCBS ID resolved the account. Due to the plan ****************** selected, he was assigned a financial responsibility(deductible). This amount was determined by BCBS ID. ****************** reached out to LFN in January 2022 regarding this balance and was offered financial assistance to resolve his account. LFN prequalified ****************** for financial assistance at this time. The last communication we have documented in March 2022 was that LFN was awaiting documentation to complete the financial assistance application. LFN waited an additional12 months after this last communication before escalating the account to collections in March 2023. *** believes we explained and attempted to assist ****************** with this balance. 

  Please let ** know if you require any further information to finalize this complaint.