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Business Profile

Boat Dealers

River City Boat Sales LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a ****** 255XD from here, came all the way from HI, shipped the boat back to HI. Had nothing but issue after issue with the boat, communication with the dealer has been terrible, they wont respond, they tell you they will het back they never did, I had to be chasing them constantly for answers. A seat broke and they want me to pay almost 2k to ship it to Maui. A recall came in and because there is no dealer on island they wont do anything about. My steering system completely came off its assembly while on the ocean, my ballast tanks are not working, they first told me to remove the ballast module and send it over and they would send me a replacement. Well now I just got a txt from them saying that they cannot longer comuncate with me and that I have to do it all **** ****** corporate. The funny thing is ****** says all warranty claims need to be handled trough the dealer. So it looks like ****** and Rivercity clearly spoke and said to each other lets s**** this guy, we already got his money, let us handle him we are a big corporate company and have in house lawyers.Stay out from this dealer they dont care about nothing else than making a sale and taking your money, and as much as ****** use to be a reliabale company, well after COVID they no longer, their quality control went down big time and they hide behind warranty and lawyers to dont respond for their products. STAY AWAY or found it by yourself. Hopefully my experience will help others dont be at the same or similar situation

    Business Response

    Date: 03/18/2023

    In October 2022, ************** purchased a 2021 ****** jet boat from our dealership.During the purchase process, he informed us of his plan to have the boat shipped to ******. As a responsible dealership, we advised him that there are no authorized ****** boat dealerships in ******, which could make it difficult to service or handle any warranty work in the future. We also informed him that ******'s warranty and recall work policy mandates that only authorized ****** dealers can perform such tasks. Knowing these details ************** proceeded with the purchase.


    Regrettably, there have been a couple of warranty issues with his ****** jet boat. We did our best to assist ************** remotely by collaborating with ****** to troubleshoot the issues. However, the complications persisted, and ****** recommended that ************* communicate directly with them to resolve the problems.


    We have done everything within our power to support **************, and we will continue to do so in any way possible from our dealership.

    Customer Answer

    Date: 03/18/2023

     
    Complaint: 19589475

    I am rejecting this response because:

     

    I was contacted by ****** marine corporate yesterday, they where very surprised to hear that RiverCity told me that ****** have gave them the order to stop talking to me, they rejected such accusations from Rivercity and are now working with me on finding a dealer that will help me solve my warranty issues.

    Not sure what or how this happened, but Rivercity is saying one thing and ****** saying the opposite. I was put in a pickle to who to believe right, well why rivercity dropped the ball on me saying their hands are tie and that they following orders by ******* ****** contacted me and they are working on contacting me with a different dealer that will help me with this issues. 

    Sincerely,

    ******************************* *****

River City Boat Sales LLC is BBB Accredited.

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