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Business Profile

Mobile Auto Repair

Kraftsman Mobile Automotive, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Auto Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/21/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 17748663

    I am rejecting this response because:
    Again you take no responsibility and you still have not refunded my money and instead blocked my number. I dont understand how you can blame someone else for the job when I paid you to do it. You did not address how you left the coil overs either; the snapped s**** and the other which did not even have a nut in it making the car a danger to drive. You said the car was drivable and you never gave me a heads up about not doing the car until 3 weeks later, I frequently told you when was it gonna be done because he charges overnight and you knew this. You failed to mention the damage to the intake which you caused from pulling on it without removing the vaccum line while working on the harness. You did not mention the times you reserved the bay knowing he charges by the hour and showed up hours late to maybe work on the car for an hour. The pictures are attached you cannot honestly say you did a good job handling any part of this from the coil overs which were installed incorrectly and crooked or the screws that werent even put in. Again I just want other people to know you are dishonest and a wholeheartedly a thief.
    Sincerely,

    ***************************t and the price of the intake. As seen in the pictures the work he did do was horribly the coils are crooked and he left a s**** snapped and another one not bolted down after he said he was safe to drive. He tried to blame the shop owner for the improperly installed coil overs which he only did the front two. I dont understand how you can blame someone else when I paid you to install them and you did install them. A 3 day job turned into a 3 week ordeal where the car ended up worse than before.I have the cashapp receipts totaling 650 and receipts from the garage totaling 520. Ive already been back and forth with the business I'm hoping to get a refund, but after seeing him im not sure if I will be able to until court. I just don't want him to cause the immense frustration and loss of money to anyone else. Below are pictures of some of the interactions and the job he did do.

    Business Response

    Date: 09/01/2022

     The car was towed to gearhead garage for new front and rear struts and remove the air ride suspension line and air bags,due to the aftermarket nature of the vehicle being lowered to the ground. The owner of gear head garage decided to take over as I was attempting to install the spring over the strut, once the shop owner had the springs and strut assembled together I just put them in the vehicle, due to the nature of the vehicle being lowered it gave the spring the crooked look, and the spring kit jeorg ordered they are adjustable, so they had not even been adjusted at that point.the wiring harness I was asked to work on that a few weeks before the strut replacement, so those are 2 completely separate job and invoices.the harness was shredded so bad it required cutting and splicingroughly 30 wires back together, due to the aftermarket upgrades the car had previously been done to it made it a ****** on really what would work or not.****** seemed relaxed about it when I would keep him updated saying just do what you can,or don't worry about it.also with geared garage I was under no impression you had to pay for the vehicle to sit outside in a parking spot. It's only suppose to be for the time it's in the garage,that sounds like some concern for shop owner and jeorg 

     

Kraftsman Mobile Automotive, LLC is NOT a BBB Accredited Business.

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