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Business Profile

Auto Repairs

Doc Auto, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/31/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We went to Doc Auto repair shop as our ************* unit was not running properly.On July 28th we left the shop after a $1685 air conditioning repair, a few hours after driving the same day we noticed some issues.I texted him on the same day we left the same and noticed the issues, and he responded on July 29th and told us to give you a call.I called back with no response. On August 25th I took the a school sports team to trip and noticed all kinds of issues, which put us in a really tough position on a hot weekend with lots of students.I texted on August 25th that AC is turning off on hills, and the defrost heat was kicking as before and assumed he would fix the issue and/or see what went wrong on ************.Im unsure if it was misdiagnosed, or if new parts failed, or if it was just a bad repair.What I received as a text response was surprising, disappointing and frustrating "*****, I dont feel that you are a good fit for my shop. I am going to pass on any further work on your van. Good Luck.Since then I have texted and called many times, with no response.I have tried sending a certified letter hoping he would looking over his work, or if he could check the new parts he bought, or if we could make some deal.I tried to reach him through the ****** *** Consumer complaint with no response.I finally filed for small claims court, and he pushed up to Jury court which required a lawyer and was getting too expensive, so that fell apart.I would still be happy to come to some kind of arrangement, I have been hoping for many months.

    Customer Answer

    Date: 02/15/2024

    I decided not  to go to court.   After talking to a lawyer who said winning this case was likely but would cost a lot(paying for a lawyer) as proceeding without a lawyer would be really hard to do without one.  The costs of a the lawyer  was higher, so I am hoping I can warn others against expensive repairs that if they go wrong, he might drop you like he did me.

Doc Auto, LLC is NOT a BBB Accredited Business.

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